Hooked Rug Museum of North America Tours and Activities

Nice hotel good for a short stay. Staff were welcoming and helpful.

Great location and staff were amazing and accommodating! We arrived early and instead of having us just store our bags they checked to see if a room was ready for us, which it was and we got settled in early! The reasons for my low review though are based on the cleanliness of the rooms and the general upkeep of the property. We had a two bed room and one of the bed’s sheets were dirty (wine or blood-couldn’t determine), the curtains and balance were broken so the room always had light coming in, the pool water was cloudy, and the over all upkeep except for the lobby was not great. Also, I confirmed via the notice posted on the back of our guest room door that the check out time was at 12 but got a knock on the door from guest services before 12 telling us check out was at 11. They photographed the error in the notice and let us stay until 1 pm, again proving to be accommodating staff. I’d stay again - the older style and decor of the hotel was charming - but they need to put some money into upkeep/maintenance and training of cleaning staff.

The hotel itself is fine, for this category of place. However it’s essentially the only hotel in Windsor apart from a few B&Bs, so they have pricing power. It’s situated in the edge of town very close to the highway, and there are no restaurants nearby other than fast food.