Highland City Vacation Packages

Poor management, Will take a new deposit every time you extend, you don't get your deposit back for a week, they change they're policies when it's convenient for them ie some days it's 50.00 deposit per room and some days it's 100.00 deposit.it just depends on who is working. They gave a notice overnight that anyone parked in certain spots at 9am would be towed at their own expense. Notice was received well after midnight on the same day. The hallways have a musty smell. I requested to switch rooms due to the tv had a blue hue and the floor was peeling up and catching on my socks and I had tripped over it several times. At first I was told I had to request first thing in the morning so the next day I requested at 8am and was told I had to come to the desk and speak to a manager in order to switch rooms. Every time you go to the desk someone is already there having problems with their booking and/or charges. They have people from another hotel that bother you while you're having breakfast, leave flyers in your windshield daily, and wait near the desk selling you discounts to stay at an alternate hotel. The rooms are way over priced at full price. If you stay here definitely use a third party.

Friendly and helpful staff.

It is a time share property not a resort. It has very little amenities and does not offer day to day room cleaning. We had to take our own trash out order fresh towels and go to store to buy shower items. None of this was listed in the details. The place is old and tired, it needs a fresh coat of everything. Kids are un supervised in the pool area and you cannot relax. If you are hoping for a refreshing time this is not the place it’s very expensive and not worth the money. The beach walk is very hard to find. The map they offer does not depict the most accurate information. There is no room service and the “restaurant” on property is very limited Not worth the money at all

The property was very clean and close to universal citywalk which was great!