Chalets à Highland

« The hostess laughed when I asked what the breakfast was like. I understood why the next morning. Shower was stained, found trash around the room, and the bed was the creakiest thing I've ever slept on. »

« Clean »

« This hotel has a lot of potential, but my stay was unfortunately disappointing. The toilet didn't flush, the air conditioner was so weak that it did not cool the room, and the bed frame had a metal spike sticking out that actually took a chunk of skin off my leg. What frustrated me most was that the staff already knew about these issues. The front desk explained that they are actively replacing the air conditioners and have already started changing some of the bed frames because of similar...

« We chose this hotel because they have a pool. My teen daughter took 1 look at the debris and bugs floating in it and said no way. The pillows are small and lumpy. But this room single handedly made me realize just how done with hotels I am after this trip. The only curtain covering the window is a sheer white curtain. So you drive all day, go to bed late and exhausted, and you get woke up at 5:45am from the sun coming up. Then some of us still need to drive all day the next day. Now we feel like...

« The staff was great, but there were other noisy guests and someone was smoking weed next door one night. My last night was nice and the room was clean, but some of the other rooms (I changed rooms 2 times) didn't seem as clean. However, when I asked someone to clean the hairdryer case, they did. They are responsive and kind staff members. »