Highfields Vacation Packages

We stayed during Cyclone Alfred so unfortunately there were no services (which is understandable). We could not get up to the rooftop bar because that was also closed due to the cyclone, also understandable. We did not get any room cleaning service on a 2nd morning and understand that was because the staff has been stood down for the weekend, also understandable. We totally understand that due to the cyclone and keeping staff safe. However, considering that no services were provided for the 2 nights I found it quite annoying that the $35 per day for the car parking was still charged when other hotels in the city were providing it for free due to a lack of services from a low staffing situation. It reflects a lack of customer care ethic. The sheets had marks on them from a previous guest so I think that cleaning could be better. The check in was efficient without being particularly friendly. The hotel is really well positioned for Caxton St dining options and just a short walk into the CBD (10 minutes). The positives were that the room was comfortable, even if things are looking a little worn. The double glazing on the windows mean you will get a great nights sleep and the bed is comfortable.

There was such a nice reception, I think his name was Eddie or Brian who really made our check it such a treat

Out room was pretty small for 2 people with 2 twin beds. We hardly had any room to store out bags, etc. Plus there was absolutely no option to check in after 8 PM so beware of that, you HAVE to check in before 8 or you will need to find other options for the night, Parking was limited and some spots were extremely tight, but free. Plus they did not have decaf coffee for those of us that can't tolerate caffeine any more. Some excuse about they buy boxes of 5,000 each and most of the decaf coffee expires before it's used. Oh come on, anybody can go online and buy far smaller packs so that is no excuse at all, but typical of Australian hotels (there are some that are considerate of their guests and provide some).Otherwise the place was fine, we had a small balcony, it was clean and looked nice, and it was a short walk (12-15 minutes) to the central business area.

I had a large apartment and everything needed. It was well equipped, good position to enjoy Brisbane and the South Bank. Friendly staff. Apartment could do with a little updating and the carpet showed plenty of wear. However this didn’t really impact my stay and it was exceptionally clean

Very nice apartment! Would highly recommend.