Hidden Valley Vacation Packages

We had a great experience at Caesar’s. I highly recommend.

Room was clean, area was very easy to get in and out of, bed was extremely hard so we didn't sleep great but it was nice and quiet. Staff was nice, some more helpful than others. Listed as secured parking but the gate never seems to close so not really secured. Wanted to pay cash for the room, was told it was card only but when our room card stopped working another desk person asked the person ahead of us if they were paying cash or card so unsure if training is needed or clarification on policies or something.

We called ahead as requested to let the Inn know we would arrive after 9pm. The first call rang for about 3 minutes before someone answered, only to immediately hang up. We called back and eventually notified the staff. Upon arrival, we rang the doorbell twice and, despite there being a Ring camera, had to call before a drowsy desk clerk finally greeted us.Our room had several issues. The AC was not cooling, and when I called the front desk, I was told nothing could be done until maintenance arrived at 8am. I requested a fan and was hung up on. The next morning, I had to go to the front desk myself before someone addressed the issue. Thankfully, the daytime clerk immediately sent maintenance, and the technician was polite, helpful, and brought us a fan.During our two-night stay, our room was not serviced and we received no fresh towels. There was no mini fridge, the toilet did not flush properly, and the bathroom mirror actually fell onto my friend while she was getting ready for our concert. The bed also squeaked with the slightest movement, making it difficult to sleep comfortably. The only reason I'm not giving one star is because of the helpful daytime clerk and maintenance technician, who genuinely went out of their way to make our stay more comfortable.