Heaton Norris Vacation Packages

Could make an effort to improve beds and mattresses.

there was nothing not too like a short stay so pleasurable ty

Wonderful hotel. Spacious rooms and close to public transport. Lovely staff

Easy check in food choice good and quiet rooms perfect

It had been a while since we stayed here, check-in was quick, smooth, and the receptionist gave clear instruction and advised we'd get a bottle of wine as VIP, so we booked a table in their restaurant and said we'll have the wine with our meal. We went to our Tower suite, unpacked and went to relax a little on the sofa to find a few stains on the seat cushion, so didn't make use of the sofa. The bed area itself was pretty clean as was the bathroom, it was just like they'd forgot about the living area. Dirty wine glasses, clearly had remnants of red wine left in them with rings on the surface when picked up. Tea tray wasn't fully stocked, all of these little things were not like the usual high standards we'd come to expect. We mentioned this to the staff on the way to dinner and they couldn't have been more helpful, they cleaned the sofa and stocked the tea tray and left 2 clean wine glasses on the table (although the dirty ones were still in the cupboard). The lady was very apologetic and did get things sorted, thank you. Service at dinner was very slow but this was due to there being only 2 servers covering the restaurant and bar area, both of which were probably just a little too busy for them. That said they did a great job and worked their socks off to make sure everyone was happy. The lack of staff and cleanliness tainted what is ordinarily a fantastic stay at a great hotel. Such a shame.