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Top Heart of England Hotel Reviews
Holiday Inn Express Birmingham - City Centre by IHG
8/10 Good
"We had booked a standard room - wanting a double bed, for one night - and a message was sent to you after making the booking asking for confirmation of the double room. When we arrived we were told that the type of room would be allocated at check in time and was not negotiable. We were allocated a twin room which was not acceptable. The first male receptionist we raised this problem with merely quoted company policy and was no help. We then raised this issue with Claudia as Duty Manager who understood our unhappiness at the situation and managed to amend our room to a double bed and sent us complimentary bubbles and snacks as a goodwill gift. Claudia’s sensitivity to our concern and her ability to fix the problem and provide a sweet gift was very much appreciated and made our visit very enjoyable - we have already booked again to return on 19/10. Can you pass on our gratitude and appreciation to Claudia and revoke the ridiculous policy of allocating the room type at check in - this policy was not clear at time of booking. The idea that you would allocate a double room to a pair of friends or colleagues travelling together at random, for example, with no option to select the room type seems wild to us."
The Lion Hotel Shrewsbury
10/10 Excellent
"Clean, everything worked properly, would stay again if i needed to be in the area."
Malmaison Birmingham
10/10 Excellent
"Great hotel, awesome location and large rooms. Strangely the shower was very small considering how large the room was. Walking distance to train station and other amenities"
Warwick Castle Hotel and Knight's Village
8/10 Good
"It’s in nice grounds, well kept and clean. Rooms are mostly suitable for families as they have bunk beds as well. Basic but clean and bed was comfy. Bar and restaurant staff were very friendly."
Walton Hall Hotel & Spa by Sunday
10/10 Excellent
"Fantastic value. Lovely staff. Room spacious with a fantastic shower and comfortable bed. Only marked down on facilities as we didn't use any :) Beautiful grounds, great for a walk. Plenty of parking too. We were in the area for the British Motor Museum so great location!"
voco St. John's Solihull by IHG
10/10 Excellent
"We only stayed a brief night while attending a show in the NEC but I was very impressed by the hotel, it's deco, cleanliness and staff were all excellent. For the price I paid it was excellent value for money, will definitely stay again if I'm in the area."
Moxy Birmingham NEC and Airport
10/10 Excellent
"Was a great overnight stay attending to an event at the NEC, literally a minute walk to NEC. Would certainly book again."
Conference Aston Hotel - Birmingham City
8/10 Good
"Great as a conference centre location"
Genting Hotel & Spa at Resorts World Birmingham
10/10 Excellent
"Great place to stay. Friendly staff."
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