Hazen Vacation Packages

The location of the hotel is excellent - close to U.N., Grand Central, several subway lines and many restaurants. Staff is friendly and helpful. Elevators can have a long wait. There's an "amenity fee," which is odd for lodging that is not a resort and has no pool. Gym is ok. Only real benefit of amenity fee is a free drink at the bar. Other than that, a good stay.

Such a beautiful hotel and perfect location of exploring the city! The Gold Room bar is such a gem. Looking forward to staying here again soon with my family!

Nothing but good things to say; made a visit to New York easy, fun, and comfortable.

The staff are amazing, they treated us like family. I love the fact bed location of the hotel was centralized for us to get to everything we wanted to see. The room's were big and the beds are so comfortable

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.