Havre De Grace Vacation Packages

great property fabulous location

I am leaving a review because of the staff. I wish I remembered their names because they deserve to be called out. This was the day of the Microsoft issues and they were dealing with all sorts of problems. My flight had been canceled and I drove 2.5 hours to Philly to be able to get a different flight early in the morning. I booked a room while I was on my way and got in around 11pm. My reservation wasn’t pulling up, probably due to the computer issues, but they kept me informed and did everything they could to fix the issue. While working with me, rhey were resolving all sorts of other complaints being flung at them (WiFi type complaints) and people thinking these two had much control over it. They were calm and professional throughout. My issue couldn’t be formally resolved so they took all my information to update the system later and assigned me a room. I went to buy a bottle of water and they gave me one for free. They were both very nice and trying their best. I was most impressed with their attitudes through the whole thing. I hope someone on staff recognizes them for their effort.

Bathtub had a constant drip leak. Breakfast logistics was pathetic: no sausages or bacon in regular section. For protein everyone needed to stand in line for omelettes. Omelette line was very long. Guy messed up my order (mine was without cheese). Hotel played loud annoying music at entrance. You need a working room key to get out of parking. We checked out in time but waited for a phone call from friend before we pulled car out. Our room key had stopped working (no Grace time to get out of parking). Had to call for help.