Hattmatt Vacation Packages

We stayed one night in a room with a leak in the AC so it dripped ALL NIGHT , mold behind the door an a stink. We had two people up to look to try to get the AC going , the first guy shut it off and said don't turn it on because it will leak water, the second said turn it on because it was so hot but said it will just leak. This was 100% and issue they were well aware of long before we arrived. The carpet was soaked just inside the door so you had to walk over it to get to the bathroom, the room was hot and smelled terrible. Zero /10 . I said I wanted a different room, some of my money back or comp the meal (the restaurant was over 100 Euro the night before and when I asked for a vegetarian pizza they said they couldn't do it as the pizza were all frozen and so you could not alter them). We got nothing but a dripping all night , a soaked carpet and all for the tune nearly 500CAD. We have been to 14 countries and this was the worst place I have ever stayed. DO NOT get the family room unless you checked out this is repaired and cleaned properly. I do not give such a terrible review lightly. Most of the time its a "sh*t happens " attitude I have but this was beyond bad.

I loved this boutique hotel. The staff were present 24 hr per day and were very helpful. They made excellent restaurant recommendations - one is right across the street. The location is ideal - both near the train station and major sights of Strasbourg.

Small room, room amenities lacking, staff polite but not accommodating

Great location with easy walk to city center. Very friendly staff and customer service, modern rooms and comfortable bedding. Quiet room. Would highly recommend this hotel.