Hato Nuevo Vacation Packages

Had an amazing few days here! Adriana was super welcoming from the moment I walked in and from that point on, the rest of the staff Aracelis, Zoe, Pedro, Bienvenida and the manager, Xiomara, made the stay super relaxing. The coffee at Dulcesalado right next door is soo good and the lounge area in the back is perfect. They also have a small kitchen if you want to make teas or warm up food (which I definitely did). Loved this place and I’ll be back!

The room was clean and spacious!

First let me tell you the staff there was phenomenal, hands down fantastic. The view was amazing, the air in the rooms was cool and always on. Lovely place. Now - All that said I want you to read some realities here. It's a beach house, not a boutique hotel. They have a cute little restaurant but its operating hours are 9am (for food) to 6pm. There's no vending machine so you need to either door dash supplies or pick them up (water, snacks, etc) There are beach amenities but no "hotel" style ones. That in NO WAY detracts from how wonderful this place is. I just want you to know. I stayed for 4 days / 3 nights and enjoyed every single moment. It was relaxing and refreshing. But dont go in expecting hotel style amenities or luxury. This is a different type of relaxation. I would not recommend this for families. But if you're going just to relax on the beach, well this is the place. I loved just people watching and Sunday morning there was a cute Soccer (Football) class for kids on the beach which was adorable. Go enjoy and meet a great group of lovely people. Just level set what you're getting.

There was a long line and no agents working at any of the check in stations when I arrived. I was told my room was going through "final inspection" when I checked in, but then waited over 2 hours for my room. The bellman yelled at me when I called to ask to have my suitcase delivered to my room, and I was double charged for the room. So the stay was overall not at all what I expected compared to the last time I stayed at the Fairmont a year ago. It was a complete disappointment.