Haddon Vacation Packages

Reception staff were terrible at check in time. If you can, avoid checking in at 2pm. There were almost 10 parties waiting to check in and there was no system to identify who was waiting first. There was only 1 staff at the check in table at 2pm. Staff told some patrons to sit and wait while new patrons stood in line. Once they were ready to check someone new in, they called from the line rather than people sitting and waiting. When challenged, the staff were defensive and offered no apology for the error and wait time. Insgead, they argued with the customers and said they weren't aware since they were on their lunch break. The staff did not communicate to each other and no apologies were made.

Clean and tidy in both rooms and common areas with some lovely decorations up for Easter. Buffet breakfast had a good selection available and the chef was friendly and also happy to also cook omelette for guests if requested. The lifts are painfully slow even though there are 2 banks of lifts - it’s like it needs to power on each time you press the button.

All over happy with the service

There was crumbs on my bed sheets. Which implies the sheets weren’t clean. It’s in the take off zone of an airport so lots of planes flying overhead. There was lots of shipping containers on the block, and people came and picked them up in the morning of our stay which was a bit annoying. Host was very polite and accomodating, good communication. Showers had great pressure. Property is on tank water so you can’t drink from a tap but the host provided bottled water. Is a great location for if you wanted to have a party, lots of floor space and games rooms. Not much at all around the area

Beautiful room with a view. Staff were amazing & the restaurant also amazing.