"Firstly the owner couldn't find our booking. This would be fine, but he was just unhelpful in resolving this, and came across as rude and indifferent. He kept just saying "I haven't got any money from you" or "you should call the company you booked through" (like no you should). We kept asking for the Wi-Fi so we could try to resolve this and he just stood there, then took ages to get it. Once on Wi-Fi we got in touch with hotels.com who instantly resolved the issue by calling him, then the...