Gstaad - Saanen Vacation Packages

loved the design of the hotel, the rooms were clean, and they had all the necessities. The staff was very polite. However, the room had no elevator or ramp to get the suitcases to the 3rd floor, so we had to carry them up the stairs from the second to the third floor. The room was extremely hot, and it had a very small fan that barely worked. There was nowhere (except the bar) to get cold water to drink. No mini bar, and the drink machine had no water, and was actually empty. Some ice machine, or cold water, would have been nice, considering the weather was very hot.

Wonderful property easy access from station

*OVERVIEW* Beautiful hotel, you do get what you pay for. Beautiful room with an authentic feel but modern touches perfect design. Views are incredible and the location is breathless. *LOCATION* Beautiful location but you do have to pay for the train everytime you go to and from and you can’t get back to your vehicle without paying to get the train back down. Ideal for a short stay were you don’t need to leave the village. *FOOD* Restaurants are gorgeous, bars in the hotel too and breakfast was included in our stay and was a very good breakfast with some cooked options. *ISSUES* We paid a lot of money for our stay and yes the room was gorgeous and the views however there were some issues. Communication wasn’t the best we wasn’t told that we could be picked up from the train station and had to carry our bags all the way from the train station to the hotel in the pouring rain after we’d just got engaged. Which wasn’t the best. They did the room nice after engagement but this was not good will which I feel takes the appreciation away from the gesture it costs around £150 and they gave us prosecco when we’d paid for champagne. Also didn’t print all the pictures that had been sent only a select few. We paid full price for a spa hotel but the spa wasn’t spaaaaing. It was like a building site absolutely no tranquility. I was sat in the pool while I digger was driving past my view of the mountain over a hill of mud that should have been the gardens.

Truly exceptional service-oriented hotel with high aspirations for care and comfort. This property and spa is impressive in the Summer!

All over it was a good decision to stay in this hotel.