Grossmont Vacation Packages

We arrived early knowing our room wouldn't be ready. We had to ring the desk bell twice to get someone to help us. Clerk said he'd call us when our room would be ready. Their luggage "storage" is behind the small front desk. It is often unguarded. We came back a little later and sat waiting for our room and it go to be the actual check in time and the room still wasn't ready. We had to specify NOT to be put in a room near construction. The pool was closed until 2pm that day. Our room was on the 2nd floor and there was no elevator so we had to lift our heavy bags up narrow stairs. Our "deluxe" room was anything but. It was small, the bathroom was tiny with almost no counter space. The only good things were lots of towels and bath supplies. The tub had an old mat in it. When I went to the pool the next day there were no towels there so I asked front desk who said they send some down. I waited probably 20 minutes until I asked someone else and they were brought up. I would never stay at this hotel again.

Enjoyed the stay. However, VIP status was very misleading - it said it includes a free drink per person. We got 2 bottles of water.

Awesome

The hotel and staff are amazing. It starts with the front desk all the way to house keeping