Grandview Heights Vacation Packages

The room was clean when entering. The bed a king size had a bedspread with cigarette hole marks in several places. Also, for a King bed there was only two small thin pillows. When we requested another pillow the front desk lady could only locate one and told us maintenance could provide more the next day. I asked the maid the next day about pillows she referred me to the front desk. Needless to say we never got the pillows. We bought some since my husband is on CPAP machine. Overall it was a nice stay. My recommendation would be to better educate the staff as to who handles what so the customer can get something done.

Great room recently renovated and decorated

Danai at front desk was on point and lively. Outside of her I would say the front staff was lacking with no exec presence. I had a late checkout if 1215 and someone came into our room and picked up everything for the next guest. I arrived at tethirty to rest with my daughter she soneone disbursed us during her nap to so why I was in the room. My snacks and other small items went missing. I was charged for adult lunches when I ordered from the kids menu…. And I was overcharged every mornig without my daughters choice if milk or fruit that comes along with breakfast with the exception of today. Marie took care of us. Brian was nice too. At the beach they chatted us for two adult meals again and they forgot to bring the fruit and brownie. I am not happy paying an arm and a leg for half the service.

Staff was very nice especially at the pool/beach and bar. We loved our spacious room and view. We did not use the spa. Coffee bar was delicious and cute. Loved the fresh juices. We would revisit this hotel. Room for improvement: The breakfast was delicious but food service was a little slow. Room cleaning staff was very slow and not timely, but they got it done.