Grand River Rocks Tours and Activities

Good property. Bed was so so.

Check-in went great. The space was clean. We love the location. There were three of us and we only had towels for one person. I notified the Booking They responded a bit later that they would look into this and have someone bring some up for us. Unfortunately, we checked out before hearing anything back or receiving any additional towels. Upon checkout, I let the Booking know again that we didn't receive any towels. And they brought to they were in the dryer. I wish I had known that earlier. Two of us slept in the bed, which was a very hard mattress and one slept on the couch. The individual on the couch had a much better sleep.

I booked a city view superior room which wasn’t great, it was fairly small but had everything required. The wardrobe had plenty of hanging space and there was an ironing board and iron. Shower was lovely and the bathroom had enough space to put toiletries, which isn’t always the case in some hotels. Staff are generally really friendly, pleasant and helpful, however some did seem miserable. The breakfast offering is very good with a wide selection of hot and cold food. The notable point about the restaurant is it has a very unusual layout. The buffet is at one end and some tables are so far away from the food that staff clear the table whilst you’re up getting food. This happened to me twice which is quite annoying and on one occasion another couple had been given my table which led to them being very annoyed with me unnecessarily. Breakfast ends at 10 am on weekdays and 10:30 on a weekend, which is a bit early when you’re on holiday. Housekeeping is also variable. My major complaint was that the floor wasn’t swept very well. On one occasion my room wasn’t cleaned at all, despite me leaving the sign on the door to do so. Whilst staff were very apologetic, it did not make up for having a dirty room. Location wise it’s okay but a bit of a walk to any of the major attractions. There are three street car lines within a few mins walk and a subway station nearby. Overall pretty good value for downtown.