Chalets à Grand Étang

« The cottage was clean with the usual amenities present. Self check-in was straightforward and appreciated. Our unit had several items in a state of disrepair. This included reversed hot/cold valves in the shower and a non-functional entry door. Unfortunately the latter lead to us being locked into the unit. Thankfully a host team member spotted us trying to escape through the window and helped workaround the door issue. Overall less than satisfactory experience for the price. »

« Booked and confirmed. Showed up and told no power , no water. I know it’s not the property owners fault , but absolutely no reason they couldn’t have contacted me before the 8 hour drive there , I arrived before check in and went to the office rang the doorbell and called serval times with no answer, then emailed them and a few minutes later someone came out and said my reservation was canceled. I asked why they didn’t call or email hours ago … he said everyone knew about it ? Apparently yes...

« Il n'y a aucun personnel à cet hôtel ni de réception. Nous avons lu sur un panneau qu'il fallait appeler un numéro pour savoir quelle chambre on avait et où étaient les clés. Il n'y avait pas de réponse aux deux numéros donc nous avons laissé un message et quelqu'un nous a rappelé environ 15 minutes plus tard. La chambre était très petite, il n'y avait presque plus de place pour marcher une fois le divan-lit ouvert. Le divan-lit était d'ailleurs très inconfortable. »