Forfaits vacances – Grafton

Everything thing was great. Very clean.

Wow, que dire ? Avec cette hôtel on est replongé dans l'Angleterre de la reine Victoria. Le problème, c'est que c'est resté dans l'époque. La déco est lourde, l'ambiance poussiéreuse et les chambres auraient besoin d'un serieux coup de fraîcheur. Certes le petit-déjeuner est compris, mais il n'y a quasiment pas de table pour manger, juste des meubles de décoration d'antiquités. Du coup on doit manger sur des sofas. Le seul point un peu positif, la piscine est sympa. Donmage qu'il n'y avait de serviettes.

The check in person was friendly and efficient. Our room was wonderful and clean. The rooms are very large.

My room and the common areas were all clean. The establishment looks upscale and well taken care of. *However*, reception staff was clearly in a bad mood, took quite a bit on our parts to get them to be congenial. Secondly, no refrigerator or microwave in the room to be able to heat or store food items that we wanted to enjoy later. So, downstairs we went BUT the community microwave was broken! What!? Another lady ended up waiting for over 20 minutes to get help for that. I went and kindly asked the Maitre of the restaurant to please warn up delicious chicken and hot chocolate. He did, with a kind smile. That is the only thing that somewhat redeemed the rest. Except...the worst part... Mr shower did NOT work!!! It was either very cold or volcano hot. I could only wash by switching the water to the tub fill mode and using the ice container to pour water over me.... Why did the more expensive hotel fail on so many levels. Super disappointing. Super disappointing.