Goldach Vacation Packages

The staff were so genuinely warm and welcoming, we immediately felt at home. It's a stunning location away from the centre, but easy to get to with the bus service. The street side rooms get the occasional road noise, but we'd stay again and get a lake view next time.

Great breakfast, great location, interesting architecture and fine building

I recently stayed at the Astoria Hotel in Lucerne and booked two rooms. While the location is excellent and right in the city centre, my overall experience was disappointing. The biggest issue was the service. I found the staff to be unfriendly and unhelpful. Throughout my stay, I never felt welcomed, and interactions with the reception team left a poor impression. One of the rooms was modern and comfortable, but the other was a letdown. The bathroom had no toilet door, which was surprising for a hotel of this standard. Although I was offered an alternative room, it was in an older part of the hotel and was noticeably less appealing. Guests book rooms based on the photos and descriptions provided, so discovering such a significant design flaw on arrival was disappointing. Housekeeping was also inconsistent. One of our rooms was not cleaned during our stay, which is unacceptable considering the price charged. Only two towels were provided, despite there being plenty of storage space. For a hotel at this price point, guests should not have to request additional towels. The hotel's central location is its strongest feature, and parts of the property have a modern design. Unfortunately, these positives were overshadowed by poor customer service, inconsistent housekeeping. Based on my experience, I would not choose to stay here again.

Not hotel worthy

Location is excellent only short hop into main station in Zurich. Staff are excellent, very friendly and helpful. Breakfast is good, decent options and many cook on request choices. The breakfast and bar staff are first class. Rooms are good, comfortable and clean.