Forfaits vacances – Gloucester

We had a great time!! Golf, the Spa, The Mill for breakfast and James Landing Grill (Jasmin our server was the BEST) were all great. We had 3 massages and a facial and they were all excellent. Only criticism I can give is when checking in, the girl checking us in seemed lost. I asked a few questions and she didn’t know. She went to find us the answer and could not give us an answer. She told us about same at James Landing but couldn’t tell us what time. We purchased our room and then golf. We didn’t realize that you had the Stay and Play. She knew nothing about it and couldn’t get us an answer to see if we could turn our room and golf into the Stay and Play. Her response was to go to the golf shop and ask them. I would think that would be done by the front desk. We were disappointed that we didn’t see the Stay and Play option on your website so we booked thru Expedia. Once we found it, it was past the cancelled time. Next time we come back we will be sure to book the Stay and Play because we spent a lot more money paying for the room, golf, breakfast and the spa separately

I like the aesthetic feel, beautiful furnishing and very modern look. The area was perfect to explore Richmond for a night or two, the beds were comfortable. The Shower was clogged and nearly overflowed. There was no soap in the shower and the bottle was empty. Those two things were disappointing because after 12 hours of traveling a nice long shower could have made my evening quite relaxing. I informed the gentleman at the front desk but he had no opinion to the issue. It was as if he did not acknowledge my experience