Glenview-Pinegrove Vacation Packages

It is Florida, so i was kind of expecting the bugs, like thw dead roach in the bathroom. However, i was not expecting the used soap and shampoo in the tub. I figured screw it, i just needed a bed.

This is a very clean, beautiful home. The room (Destin) is quaint and tastefully decorated, as was the rest of the home. I loved the style and decor and was very excited to relax and enjoy it. However, there are a few issues that need to be addressed. We did not see any staff at all during our stay. Towels were not refreshed, and neither was the ONE roll of toilet paper that we had in our bathroom. I took the liberty of looking in all the closets I could find open but did not find any. We also could not find an iron and ironing board. We attempted to steam our clothes in the shower the night we arrived, but we had no hot water. None. Trust me, we waited and tried the sink and the shower, but the water was cold. The next morning, there was enough warm water for one of us to shower, but the other was left in the cold, which was amplified by the fact that the AC was beyond a reasonable level of coldness. We tried shutting the air vent, but it wouldn't close. The second morning, we had ample hot water; it was wonderful. However, after shampooing my hair, I reached for the conditioner, which was not conditioner—it was body wash. The shower had 2 body washes and one shampoo. With no staff present, I sucked it up and attended my meetings with frizzy hair. So, while the aesthetics and design are commendable, the lack of basic amenities and absence of staff severely impacted our stay. These issues need attention to provide a more comfortable and pleasant experience for guests.

Key card stop working on our second day. While there another person said hers did the same thing. I love the fact that I can bring my animal. ❤️ while there a lady had her dog off the leash not the hotels fault. But just a head up if someone else was to bring there dog and run into the same problem we had. The elevator would not open on our floor. We had to go down and back up and push the button that opens the doors just to get out took the stairs most of the time.

The staff are very friendly and welcoming! Our room was being renovated, so there were a few hiccups— the door knob to the bathroom would fall off if used, the bottom of the bathroom door hadn’t properly been planed so it would hit the floor and “stick.” The guest room floor had been retiled and looked nice, but the surface had been greased with a slippery substance. We had to be careful not to slip and I wore shoes because the greasy surface put me off. The bathroom countertop was very nicely designed for two people to use simultaneously. Nice to have outlets on both sides of the sink. The bathroom amenities were also nice. The bathroom had a dead bug in the corner, so I did not want to shower, and there were not enough towels for 2-3 people. Enough towels for 1 person. The beds were quite comfortable, and we appreciated a 2 bedded room, as per our request. The pillows were stuffed with foam pieces which was odd. The main guest room door did not have a bolt on the interior, which made my husband concerned. It was nice to have a microwave and refrigerator in the room. The refrigerator, however, smelled strange so we did not want to eat the takeaway leftovers because of that odor. Plenty of parking. The pool area looked nice. Casa Bella needs a little more love, but maybe when the renovation is complete, this “work in progress” might improve. We appreciated the kind staff. The warm welcome went a long way.

Friendly & helpful staff!