Gilbert Vacation Packages

For a cheap stay it is above average

Great staff, clean hotel m, mall across the street.

Outdoor seating and fire puts were fantastic. Made you feel like you were not staying at a hotel.

The property was fine and for a budget model it's about what you'd expect. My issue was with the reservation itself. The night before my check-in, I received a call from the front desk who stated they were overbooked and the room I requested wasn't available but they could give me a smoking room with a king bed (I had requested a non-smoking room with two queen beds). I mentioned how much of an inconvenience this would cause me and they said they'd call me back. 10 minutes later I received another call and they said they would have a room for me. Upon arrival, they said someone else had already checked-in under my name (simply a coincidence in names I guess) but they stated my room wasn't available, but they could give me a room with two full beds. I said this would be fine, but then there was a mixup with the deposit which she had charged someone else to my room and wanted to put my deposit on another room. I explained that this would not be acceptable as I don't know if the other party might trash their room and I didn't want to be responsible for it. Eventually she figured it out and gave me the key to the room but the whole check-in took around 20 minutes, after I had a long day and had food sitting in my car. I'm not sure why they overbooked in the first place or why there was such an issue with the check-in process, maybe the staff is new or needs additional training but I will certainly not be using this motel again.

Every single detail of this lovely spot was perfectly executed—the only small suggestion I’d make is to lower the volume of the lobby music a bit, as it was audible through our room door through the night.