Gerena Vacation Packages

I found that there was not much comfort in the room during my stay. The service in the dining restaurant was disappointing, and I felt that there was a lack of respect for customers. I ordered dinner, and although I requested water, it was never brought to me until after I finished my meal and left.

Location, location location Property manager a real angel, very knowledgeable and friendly

The personnel at the reception as well as at the restaurant were excellent. El personal tanto en la carpeta del hotel como en el comedor han sido excelentes.

Fantastic hotel that was within easy walking distance of the main attractions. Massive king size bed with lovely bedding. Great sized room and we enjoyed upgrading to Red to allow us access to the private bar which was a great place for a quick drink before going out for dinner. All the staff engage as you pass and are lovely and welcoming. Buffet breakfast had plenty of choice from cooked options, pastries, cold meats and cheeses, fruits and cereals- so something for everyone. Highly recommended.

Pros: On a beautiful relatively quiet plaza. Staff is excellent. Restaurant on site had great food with excellent service. In a great central location. Nicely furnished apartment suites with terrace. Cons: There was an odor in building 3- smelled like pipes/sewer. We were moved to building 2; the hotel upgraded us to a larger apartment- No odor there. But you can smell at times it throughout the old city. Overall: Very nice stay. Would recommend.