Galtelli Vacation Packages

I had ordered a room in the hotel with at least Wifi. They ran out of rooms and tried to save the situation by offering us a cottage. The cottage had a terrible bad smell and there was no internet (Wifi) connection. Breakfast was terrible, instant coffee, only croissants, no proper bread and only one cheese and ham. Because they had overbooked we had to explain why we were at the breakfast, for cottage users there is no breakfast. But we payed for it, so after some discussion we could stay, but it's embarrassing.

Great staff, good value, good location with wonderful views (we did have a sea view room) plenty to eat at breakfast, a lovely pool and not to far to what into Castelsardo centre. Would definitely stay again.

The view was beautiful, the room was spacious, and the front desk staff were super friendly and kind. Unfortunately, the restaurant experience was a complete disappointment. The moment we walked in, the bald man working there seemed unhappy to see us and immediately told us we needed a reservation. When we checked in earlier, we had asked about this and were told no reservation was required since the restaurant is for hotel guests only. We waited far too long for our food. By the time it arrived, it was already cold. The “ginger chicken” literally had pieces of raw, unpeeled ginger in it, and my salad never even arrived. A simple salad should not take that long to prepare, yet it never came at all. The poor service and unprofessional attitude completely ruined what was supposed to be a special birthday dinner. The front desk kindly sent two desserts to our room afterward, which was a thoughtful gesture, but it didn’t make up for the terrible dining experience. If you stay here, I highly recommend eating somewhere else instead of the hotel restaurant.

Le personnel est toujours très attentionné, la propreté est en premier plan au lever du jour jusqu’au coucher en finissant avec un petit chocolat. Passé un très bon séjour. Merci à l’équipe du tonnerre.

We used the private beach and were asked our room number assuming this was to ensure we were hotel guests. When we checked out we were charged for the sunbeds on the beach 40 euros. At no time were we informed of this charge. The sunbed staff did not tell us and when we questioned this with reception they refused to refund us or take responsibility. Not good customer service