Gackenbach Vacation Packages

Staff location amenities

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Lovely, quiet location right by the river. Local shops are a 5 mins walk away. Nice breakfast set-up where you can sit inside, or outside on a lovely balcony with a few tables.

Firstly, the staff are extremely hard working, and attentive. They are a credit to the hotel. Our room was a bit tired. Very odd that the light switches were situated behind your pillows, so we kept catching these in the night. Bathroom could do with a revamp. Grout all needs cleaning, sealant needs replacing. The limescale in the bottom of the toilet needs sorting out. I know this is beyond the hotel’s control, but the area is having a lot of construction work, and they started up at 6.30am every morning!!!

Only light in the room was from desk lamp, floor lamp and bedside lamps. Even with all lamps on, the room was just dimly lit. No dresser for clothes, just a deep, dark cubby cabinet with 1 shelf. Easier to "live" out of our suitcases the 4 nts we were there than have to bend over, searching cabinet with a flashlight for clothes to wear. Breakfast was ok. No traditional German Brötchen. There were some small "voll korn" rolls which were nice, but otherwise just mini kaiser rolls and rolls COVERED in poppy seeds and sesame seeds. By end of breakfast each morning those were the only rolls left. Obviously not a popular item. Suggest they nix those overly seeded rolls for some traditional brötchen. Also no elevator to the ground floor, so had to carry suitcases up/down flight of stairs. Not handicap friendly. Overall rating would be a 3.8.