2 outdoor pools, sun loungers
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Reviews of Shores Terrace

2.5 out of 5
Shores Terrace
819 N Ocean Blvd, Pompano Beach, FL

Reviews

5.4
Rating 10 - Excellent. 31 out of 172 reviews" "
Rating 8 - Good. 34 out of 172 reviews" "
Rating 6 - Okay. 19 out of 172 reviews" "
Rating 4 - Poor. 28 out of 172 reviews" "
Rating 2 - Terrible. 60 out of 172 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

6/10 Okay

john

Stayed 2 nights in Apr 2024

6/10 Okay

Tamara

Travelled with partner
Liked: Staff & service, property conditions & facilities
There was no WIFI service available for the TV. When I informed the front desk, they stated there was not a password to be used, and, that the support hotline was closed.
Stayed 1 night in Mar 2024

8/10 Good

mary

Liked: Cleanliness, staff & service
It was fine. Good location.
Stayed 5 nights in Feb 2024

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Chrissie

Travelled with partner
Liked: Staff & service
Properly manager was great....happy and friendly vibe
Stayed 1 night in Jan 2024

4/10 Poor

Carol

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with the beds were fine. The washroom was well,,,,,,the shower head was coming out from the wall, the sink taps were not really attached well so that when you turned on the water the whole tap leaned way backwards. The shower tile was nice but there was a window in it and a blind over it that was bent and falling. The fridge in the kitchen was ok but the stove was sticky and dirty in the oven and the elements did not sit properly in the stove and the foil paper in them looked dirty. The microwave was old and rusty.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Stayed 6 nights in Dec 2023

4/10 Poor

Tom

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
all needs good house cleaninmg
Stayed 1 night in Nov 2023

10/10 Excellent

Stefanie

Liked: Staff & service, property conditions & facilities
The manager is the nicest man very accomodating they make you feel welcome i definitely recommend them 👍👌❤️
Stayed 1 night in Aug 2023

8/10 Good

NuNu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Everything was good the stove was a little raggedy but overall it was good for the fireworks show
Stayed 1 night in Jul 2023

2/10 Terrible

Rene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to clean the bathroom in order to use it. That’s enough to say?
Stayed 2 nights in May 2023

2/10 Terrible

Bebeto

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Alisha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers are very friendly and helpful the property is very clean they have really great rates for their rooms the rooms are super clean I recommend this room to anybody
Stayed 1 night in Apr 2023

4/10 Poor

ROBERT

Disliked: Cleanliness, property conditions & facilities
Dirty room. Hairs on shower wall, Toilet base leaked
Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
sheets on the bed were very dirty! the entire place was filthy. unable to stay there. surroundings were sketchy. Hated it
Stayed 1 night in Mar 2023

8/10 Good

Gregory

Liked: Amenities, property conditions & facilities
Great location spacious 2 room kit bath every thing work
Stayed 1 night in Mar 2023

8/10 Good

Ingrid, POMPANO BEACH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the very beginning we had some issues, however everything was fixed in a nicer an smooth way and we had a very pleasant experience staying here
Stayed 11 nights in Feb 2023

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Terrible!!!
It was absolutely disgusting. When I saw the roaches crawling on the managers desk during check in, I should have turned around then. We had to pre-pay for the 3 night stay. When we entered the room it was visibly disgusting. You could tell it hadn't actually been cleaned for some time. Our shoes stuck to the ceramic tile floor. The sheets smelled and had not been washed at any recent interval. The bathroom was infested with ants that ended up crawling on me while I was using the facilities. The bath mat still had dirty feet prints on it. A roach ended up crawling into one of my shoe boxes that was a gift for my niece, and was startled and scared when she opened them. We were so exhausted from our LONG 36 hours of travel, that we did rest there - on top of the bed coverings with our clothes on. My anxiety was so bad the next morning, we had to check out. The "Manager" was no where to be found, so we left to be where we needed to be and had to go all the way back there several hours later. After waiting for the Manager to show up after not answering the phones for 20-30 minutes - I asked the Manager if we could possibly get our money back for the other 2 nights and he said he would ask the Owners - My guess is that I will never see that money. This was in the top 3 worst hotel experiences I have ever had in my 40+ years of hotel experience. I am also disappointed that Hotels.com would represent this type of establishment.
Stayed 3 nights in Feb 2023

4/10 Poor

denise

Stayed 14 nights in Feb 2023

4/10 Poor

Agnaldo reis Ferreira Junior

10/10 Excellent

Chris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Management amazing

10/10 Excellent

Susan

Stayed 1 night in Sep 2022

8/10 Good

JON, Marlborough

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

2/10 Terrible

ryan

Disliked: Property conditions & facilities
We never stayed the night no one was in the office and no one answered the phone we had to rent another hotel we would like our money back we even had insurance and we did not receive our refund
Stayed 1 night in Aug 2022

2/10 Terrible

Pawel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place I ever stayed. Actually I had to leave after 5 minutes of stay. Dirty. Very smelly. Door didn’t lock. Ugly pool. More like a long term stay for the poor locals. Not safe to stay
Stayed 2 nights in Jul 2022

2/10 Terrible

Martin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It seemed like a crack house, found empty drug baggies right in front of door. Did not stay more than 5 minutes there. Lost a $100 on the cancelation but it was better than staying there
Stayed 2 nights in Jul 2022

4/10 Poor

Lawrence

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Richie

Business traveller
Disliked: Amenities, property conditions & facilities
Very ugly place, not worth a penny.
Stayed 1 night in Apr 2022

2/10 Terrible

Kevin, McHenry

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You couldnt pay me yo stay here. Booked online at 10pm .got there at 10:20. Office pitch black and no way to get a key. To say there were unsavory characters everywhere is an understatement. You have no business havng this property on your list.
Stayed 1 night in Apr 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty Place
You pay for what you get. Cheap and Disgusting. Cigarette buts in the pool. Toilet is wobbly. Did not stay, ended up leaving to go to a different hotel. They would not give me a refund or even offer 50% back. They do not care about their customers or comfort for them.
Stayed 1 night in Apr 2022

2/10 Terrible

AG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

Ricardo

Disliked: Cleanliness, property conditions & facilities
Find somewhere else.
Stayed 2 nights in Mar 2022

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location from the beach and very quiet. Check in was fast and easy! Room was decent for the night and very clean
Stayed 1 night in Mar 2022

2/10 Terrible

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsafe hotel with room security issues.
Hotel was completely unclean and unsafe. Ground floor windows where broken and did not lock. Anyone could gain access to your hotel room.
Stayed 3 nights in Feb 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Pay attention to how U clean a Hotel Room
My time here was not so good! I want complain because when I came in the young lady was very helpful in making sure I had a good room! I took the room she said she cleaned herself, customer service skills a 1. She did what it took to get the purchase done an customer satisfied! But once in room the bedding had blood spots an other spots on it! No wash cloths, an shower still had Q tips in it, hair on wall! So when I went back they where gone! I went got my own cleaning supplies cleaned bathroom so I could shower! I was tired drove from North Carolina an needed a shower! I slept in my car an waited til someone came in after 10 called the number plenty of times an it went to voice mail! Sitting in my car it was 10:53 am before I got a response! He was not at all helpful an then told me he went in room an saw nothing! I sent him pictures then he hung Up on me! I wasn’t looking for a refund but a better answer or a discount because yes I used room but to not at-least acknowledge the problem is a issue for me now I’ll just dispute charges!
Stayed 1 night in Nov 2021

2/10 Terrible

Justine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the WORST experience I've ever had in life! ●WARNING● DO NOT STAY HERE!!! I would not have let my worst enemy stay here, much less a dog. There are really no words to describe this unfortunate & horrific experience. The pictures online are obviously NOT from this place!
Stayed 2 nights in Oct 2021

2/10 Terrible

Melanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT WASTE YOUR MONEY! the sheets were old smelly and filled with cigarette burns. The entire place was old and disgusting! My worst experience ever!
Stayed 3 nights in Oct 2021

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bob at the front desk was amazing and very helpful great guy!! Nice pl
Stayed 2 nights in Oct 2021

2/10 Terrible

Valeria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say I liked one thing. As I opened the door of my car there was a used condom on the floor. Then there was a drug deal going on at the entrance. THANK GOD they for some reason cancelled my reservation (that I made with Expedia) and went somewhere else just a few blocks down that actually was clean and normal and closer to the ocean. I can’t imagine who in their right mind would stay there. Don’t do it.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
So quiet, close to the beach. Nice people.
Stayed 1 night in May 2021

2/10 Terrible

JAMISON

Travelled with family
Never given a chance
They canceled my stay. I never was there. I called weeks ahead of time to let them know of a late check in. They said it was fine when I called. Then cancels three days before my trip telling me that they could not accommodate me.
Stayed 3 nights in Mar 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing what’s so ever I was more than disappointed
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, funges, toilet problems , guests outside room smoking half night
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
that beautiful pool is not what you get - it is dirty with no chairs around the pool. there is no towel bars or paper tissue holder in the bathroom. the sink cabinet is filthy. Everything in the room looks like it was picked up at a dump. The TV had one pedestal & a rock to hold it upright. The volume could not be controlled by the remote or the TV set. The kitchen smelled moldy & the BBQ was so rusted that you would have needed a tetanus shot if used. We spent as little time as we could in that room because the owner would not refund our card when we saw the room. NOT RECOMMENDED!!!
Stayed 2 nights in Jan 2020

10/10 Excellent

Riley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Vacation;
Perfect weather, nice people, nice service. Perfect place to stay
Stayed 1 night in Jan 2020

2/10 Terrible

Mel, Ozark, MO

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were nice but the place was awful. The floors, bathroom, table, and sofa were filthy, the AC blew some kind of fowl damp air. I decided not to use the AC, and open the windows but there were only storm windows none of them would stay open, falling closed unless propped. Door locks were not very secure either.
Stayed 1 night in Jan 2020