2/10 Terrible
Charmian
Travelled with family
Jul 26, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We had an absolutely terrible stay here. The linens were dirty and had indications of bed bugs. We talked to reception and they refused to give us a refund, but gave us a different room. The other room was a bit cleaner, but still suspicious. The person working at the front desk admitted that there had been bed bugs in the last 6 months at that hotel.
It was midnight so we ended up staying the first night (of our 5-day stay), but we wouldn’t get anywhere close to the linens and slept on the kitchen table using our own belongings as pillows and blankets. It was a terrible and painful sleep. We left the next day and were still not given a refund.
The property itself was also in rough shape. The pool looked gross and the lobby was dirty and showed many signs of wear. I would never recommend this hotel to anyone.
I would also be extremely hesitant to book anything with Expedia again. Dealing with a third party makes getting a refund more challenging and both Expedia and the hotel are not accommodating.
Charmian
Stayed 5 nights in Jul 2024