Bar (on property)

Reviews of Hotel Mirage

4 out of 5
Hotel Mirage
Via Francesco Baracca 231/18, Florence, FI

Reviews

7.2

Good

Rating 10 - Excellent. 129 out of 677 reviews" "
Rating 8 - Good. 263 out of 677 reviews" "
Rating 6 - Okay. 168 out of 677 reviews" "
Rating 4 - Poor. 73 out of 677 reviews" "
Rating 2 - Terrible. 44 out of 677 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Barb

Travelled with family
Liked: Staff & service, amenities
Needs a lot of updating. The all the staff members were AMAZING and friendly though and the location was good for getting to the airport!
Stayed 1 night in Feb 2024

4/10 Poor

Patrick

Disliked: Property conditions & facilities, room comfort
2-Star Hotel Disguised as a 4-Star Hotel
This was a 2-star hotel disguising itself as a 4-star hotel. Besides the proximity to the airport, there are not many positives about this hotel. The AC was not working and we were not able to keep the windows open because the window lacked a screen so the bugs were coming into the room in swarms. The decor was uninspiring and sterile. The staff was friendly enough.
Stayed 1 night in Oct 2023

4/10 Poor

Sara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building is very old. A/C didnt work, shower got boiling hot anytime someone in the surrounding rooms used water. Keycards open any room apparnelty because 2 separate people unlocked our rooms on us.
Stayed 3 nights in Oct 2023

8/10 Good

Lucy

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
The staff was friendly and the rooms were ok. The carpets are in need of cleaning. The rest of the room was clean. The restraunt was fantastic!
Stayed 1 night in Oct 2023

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 4 star hotel
Stayed 3 nights in Oct 2023

2/10 Terrible

Kenya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not clean, AC was inoperable and staff was unhelpful
Stayed 1 night in Sep 2023

4/10 Poor

Sophie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just okay. No air conditioning but clean and close to the tram.
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

10/10 Excellent

James Ryan, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
It was strange to check in to the Mirage Hotel and then be driven to the Nil hotel about 10 minutes away. But the NIL Hotel was great.
Stayed 1 night in Oct 2023

4/10 Poor

Rasa

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Basic place for a basic stay
Hotel is old and very dated. It needs a major refresh. Room was ok and staff were very helpful. Breakfast was mediocre. Coffee machine produced unacceptably bad coffee. In Italy that just can’t happen!
Stayed 1 night in Sep 2023

8/10 Good

Phillip

Travelled with family
Liked: Cleanliness, staff & service
The property was becoming tired and needs to upgrades and maintenance.
Stayed 1 night in Sep 2023

8/10 Good

Pollen

Travelled with family
Liked: Amenities
Good amenities but not properly maintained
Stayed 2 nights in Sep 2023

4/10 Poor

Arben

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Is not 4 star not even 2 star

8/10 Good

Arash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Bruno

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, Not a 4 starts hotel
The hotel is dirty and not been taking care. It is not 4 starts. The walls are dirty, back is small next to the wall. There is not shuttle to the airport. I had a bad experience, for 1 night.
Stayed 1 night in Sep 2023

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Noisy ac in my room
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

Haydar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. Phillipo from reception was an amazing man who helped me with a medical emergency as efficiently as possible.
Stayed 2 nights in Sep 2023

4/10 Poor

Lauren

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wouldn’t recommend
I know this is an airport hotel so I wasn’t expecting anything amazing here. The main issue for me was that the photos on the website are very different from the rooms in person. It seems to have been an old hospital which is a little creepy. It’s extremely outdated but it is nice they have a small elevator. The staff was very friendly. I don’t think I would ever stay here again or recommend it to anyone.
Stayed 1 night in Aug 2023

2/10 Terrible

Nasim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The soap container was broken, the bidet was not working, the shower water was running out of the bathroom and we were drying the bathroom floor all the time, and the Wi-Fi was not working at all and was very weak. We will never return to this hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Very good experience. I was early and asked if they could hold my bags so I could go be a tourist but front desk person offered to check if there was a room ready for me and there was. Let me check in almost 4 hours early at not additional charge.
Stayed 1 night in Aug 2023

4/10 Poor

Nicola

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Never a 4 star! Dated
This is most definitely not a 4 star hotel. It is very dated, rooms on the 1st & 2nd floor have bars on the windows which I would think a a safety hazard. Where we went to our room the door was open😳. We were given a room on the second floor at first but had to go back to reception and ask to be moved, Antonio moved us to a room on the 6th floor which was better…..no bars on the window and a balcony. A friend along with her children booked with us and her room was on the 3rd floor not great either but thankfully no bars on the windows. Tbh we dreaded returning to the hotel and stayed out longer than we normally would with the kids. Thankfully it was only and 1 night stay. The barman was a bit off and kept muttering under his breath and looking over when my child and I sat to wait for our friends to come down from their room. He then came over and said we can’t sit in the sofas unless we buy a drink from the bar😳🙄. Wish I’d taken pics to share.
Stayed 1 night in Aug 2023

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I booked a room for 3 and got a double room, the staff was nice about it and tried to find us a new room but the manager (or I think it was the manager) was extremely rude. They did, however, charge me more for the new room. I think the hotel could improve its facilities, for a 4 star hotel, the rooms are extremely old as well as the towels and bed wear. I loved the guy at the bar, he was extremely nice and I’m sorry I do not remember his name because he was the best.
Stayed 3 nights in Jul 2023

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Our stay was just a brief stopover in a family room en route to a villa in Tuscany. Comfort was satisfactory for the one night and we had all the needed amenities. It was clean but showing signs of wear and tear. Overall, satisfactory.
Stayed 1 night in Jul 2023

10/10 Excellent

Sharron

Liked: Cleanliness, property conditions & facilities, room comfort
Parking and very convenient location Excellent restaurant in walking distance ( Nivio)
Stayed 1 night in Jul 2023

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel that is close to the airport. Friendly staff.
Stayed 1 night in Jul 2023

2/10 Terrible

Vanessa

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bartender was fantastic and the food was delicious
Stayed 1 night in Jun 2023

8/10 Good

Walid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay! Extremely nice and supportive staff, always very helpful with anything we needed. Rooms were nice and spacious, very comfortable beds. Front desk staff called taxis for us at every request, we can't thank them enough. Location is nice as well, only about 10-15 minute taxi ride to the Santa Maria Cathedral and Santa Maria Novella Train station. Only things preventing me from rating it 5/5 stars are two things: AC either didn't work or didn't exist in our room. We came in the summer so the room was very stuff at all times. The other downside is breakfast option is basic, don't expect any great options or meals Other than that, we enjoyed our stay a ton! Highly recommend this hotel to anyone visiting Florence.
Stayed 10 nights in Jun 2023

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we arrived late and were still well cared for. Pleasant staff and comfortable acommodations.
Stayed 1 night in Jun 2023

2/10 Terrible

Marcia

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Location is convenient however no restaurant was available, small room, no ac so had to leave door open all night
Stayed 1 night in Jun 2023

6/10 Okay

David

Business traveller
Liked: Staff & service
Looked better in the picture than in real life.
Stayed 1 night in Jun 2023

4/10 Poor

Danielle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very friendly and the room was clean, but the hotel is in need of major updating. The air conditioning did not work well and it was about 100F/38C outside while we were there. The shower temperature was hard to control and we could not get cold water to come out. We stayed one night here before an early morning flight, and it was a sleepless night with the heat and inability to make the shower water cold to help cool us down. The elevators are tiny, so we would often have to wait in long lines to get up to our room on the 6th floor. I chose this hotel due to the proximity to the airport and air conditioning so that we wouldn’t be sweaty before our 24 hours of travel home. I would definitely avoid in the summer if air conditioning is important to you. There is also a musty smell in much of the hotel if you have allergy concerns. There was some black mold on the ceiling tiles in the 6th floor hallway.
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Full, moved me to another hotel….
I checked in and the hotel was full. Taken to another hotel of lesser quality.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

8/10 Good

Julie

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Physical unit a bit tired, but well kept and helpful staff
Stayed 1 night in May 2023

6/10 Okay

Nurhan

Business traveller
Needs better soundproofing. The breakfast is okay but the restaurant is terrible. Awful Italian food at very expensive prices.
Stayed 1 night in May 2023

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lobby area was nice, not a reflection of what our room looked like. Our room was very dated the hallways need a paint job. Although the staff was friendly and helpful.
Stayed 2 nights in Apr 2023

6/10 Okay

Wrenn K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very very noisy the walls are too thin we heard people talking all night we had an early flight also way too far to walk to airport. Its farther than expected at keast 1/2 hour walk with luggage
Stayed 1 night in Apr 2023

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 1 night in Apr 2023

6/10 Okay

Joshua

Travelled with family
Liked: Staff & service
After a long trip to Tuscany, we had an early flight out and booked this hotel for our last night given its proximity to the airport. We arrived just prior to 3 large tour groups showing up all at once (well over 100 people) which was somewhat unnerving. Additionally, we were told that due to a computer error (through the booking company), our room was no longer available. With only 2 receptionists to handle well over 100 noisy and anxious arrivals, we were very concerned about an inglorious end to an otherwise wonderful Italian vacation. Fortunately, one of the receptionists remained very calm and was able to arrange a hotel room for our family at a nearby hotel and arranged transportation for us, staring down a rabid and angry tour group while assisting us. Despite our inconvenience, I am very grateful for her calm and professional assistance and we ended up relocating to a much quieter hotel just down the road (free of charge).
Stayed 1 night in Apr 2023

8/10 Good

Anthony

Travelled with family
Liked: Staff & service, room comfort
Fantastic as close to airport, 5mins walk and access to the centre. Rooms could do with updating but other than that. Friendly staff,
Stayed 1 night in Mar 2023

10/10 Excellent

LAURA, Cuernavaca

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable room. Clean and nice. The elevator was filthy.
Stayed 1 night in Jan 2023

4/10 Poor

Marilyn

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Kinjal

Travelled with family
The hotel required the refurbishment. The staff is also not much helpful. Enjoyed the free parking and the station was closed to travel to city centre.
Stayed 1 night in Oct 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars!!!
Needed a place to stay for an early flight, close to airport, clean, perfect.
Stayed 1 night in Oct 2022

8/10 Good

ARTHUR

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022