After a long trip to Tuscany, we had an early flight out and booked this hotel for our last night given its proximity to the airport. We arrived just prior to 3 large tour groups showing up all at once (well over 100 people) which was somewhat unnerving. Additionally, we were told that due to a computer error (through the booking company), our room was no longer available. With only 2 receptionists to handle well over 100 noisy and anxious arrivals, we were very concerned about an inglorious end to an otherwise wonderful Italian vacation. Fortunately, one of the receptionists remained very calm and was able to arrange a hotel room for our family at a nearby hotel and arranged transportation for us, staring down a rabid and angry tour group while assisting us. Despite our inconvenience, I am very grateful for her calm and professional assistance and we ended up relocating to a much quieter hotel just down the road (free of charge).