Flandre Lys Vacation Packages

We switched from another hotel in Lille because it was 100 degrees outside and this one advertised air conditioning but cost a lot more. When we arrived to a small room with a tiny and dirty bathroom, we turned on the AC. After some time we realized it was not working. Communication as an English speaker was difficult with front desk. They would not move us to a lower floor or another ibis hotel nearby, and simply gave us a fan. Rooms were over 90 degrees so sleep was impossible and a fan did not help. There were no workers trying to fix AC and they refused to give us a partial refund. These were unsafe and unbearable conditions in the tiny rooms. False advertising should not be accepted and customers deserve a refund for having to go through this.

It was centrally located in an antique style building …..however the bathroom in our room could easily be refreshed from too much use …..caulking , paint, etc . definitely in good need . There was a wonderful feature on each floor hallway by the elevator : water dispenser , BOTH regular and sparkling water that was truly an added plus . The breakfast offerings were extensive while there were plenty of available tables as it was never crowded . One major drawback : exterior maintenance in France ( perhaps much of Europe) is NOT what we are used to , at least in the States . If there is a heatwave ,plants and grass are not watered and simply die . It’s an accepted fact of life there .To the side of the hotel there a perfect space for an outdoor cafe . It may or be owned by the hotel but for now it’s there unmaintained with some site cabins presently occupying it , creating an eyesore .

The staff were fantastic–they were very helpful and kind throughout our stay. The rooms are modern, spacious, and clean. The location is unbeatable. An extra plus was the water bottle filling station available to guests (sparkling and still)!

Clean and wonderful staff and service.

Bathroom was not cleaned properly and it was hit and miss what towels you got when these were changed.