Finkum Vacation Packages

Bottom of shower door filthy, photos to prove it . No electric kettle for hot drinks ( just a fancy coffee machine . A microwave would have been a great help . Issues trying to get television to work.

The rooms and property were clean and the staff were helpful. The rooms were hot (we were also there during a record heat wave), but for a 5 star hotel at the price point of this one I didn’t expect to be uncomfortable in my room irrespective of the outside conditions.

Our stay at City View Hotel was extremely disappointing. While the location is excellent—close to the canals and bike rentals—it does not make up for the poor hygiene and serious safety concerns. The room was dirty upon arrival. The floor had dust, hair, and dead insects. Although we were told the bedding had been freshly changed, we found eyebrow hairs and dust on the sheets. After reporting it, staff only vacuumed the room and told us the pillowcases couldn’t be changed until the third day. The worst part was the lack of cleanliness. There was a thick layer of dust and debris under the bed. The air conditioner was covered with visible mould inside, and there was mould on the faucet and shower head. Since the bathroom has no exhaust fan and the A/C turns off whenever you leave the room, the room stayed damp and smelled musty. By the second day, we even noticed small flies in the room. The biggest issue was safety. Housekeeping left our room door not fully closed twice after cleaning. Even worse, they entered our room despite our Do Not Disturb sign being displayed. We reported both incidents, but the front desk only said they would remind housekeeping. Unfortunately, the problem happened again. The reception area also feels dark and unwelcoming. Overall, the service was unacceptable. I cannot recommend this hotel until they seriously improve their housekeeping standards, cleanliness, and guest safety.