Fanes Vacation Packages

We didn’t find it a dream but it wasn’t a nightmare either. The outside grounds, pool and beach area are lovely, water is crystal clear. It was the room that disappointed us. We stayed in a side sea view room, 102 to be precise. The room had such an old smell to it. Stayed for 7 nights and not once was our bed sheets changed, for a 5* hotel this should be a standard procedure after the 3rd night without having to ask. The duvet cover even came with a hole. 1 of the dressing gowns also had a big tear under the armpit and we had stains on towels on multiple occasions. The room door was annoying it required being near on slammed to get it to close. Room was right outside where the lorries collect the rubbish and this happened around 7am and was loud. Air con not the best either. Staff smiled and said good morning but no one ever went out of their way to ask how our stay was going and we walked past multiple times a day to get to our room. There was a really young guy that stood out the most, didn’t catch his name, he took our cases upon arrival then we saw him doing multiple different jobs, he seemed like a hard worker. Breakfast service came across as 5* and buffet had a good selection, we can’t comment on other food as we never ate in the hotel apart from breakfast. Overall the hotel isn’t bad but when you claim to be a 5* hotel you have to go above and beyond and we personally feel this wasn’t the case, but it has potential to be so much more with a bit of investment.

This is one of the best adult only hotels I have stayed in. The half board is exquisite - staff are so polite and friendly. We experienced a wine tasting activity within the hotel one evening which was so much fun!

This hotel is not it. It’s trying to be too grand dios and has mended up being sterile and cold .the room was just okay. There is no lobby bar or anywhere you can can really get a drink. The beach is super rocky and not what we hoped. Some of the front desk staff were condescending and patronizing. We stayed here as a couple but our best friend stayed at the sister property the Esperos Village up the hill - it was WAY better with a glorious view. great food: the shuttle drivers between the two properties were amazing, kind and professional. our friend from the sister property canoe to meet us at our hotel to take a taxi into the town and was told she’s “only allowed to come up to our room for two minutes”. Bizarre - they are sister properties . It’s trying to be exclusive but they are just not pulling it off. We travel the world and have stayed in many luxury properties - this hotel is just NOT giving welcoming or luxury vibes. The breakfast was nice and staff there were helpful.

Great hotel with excellent location, right next to Old Town. The staff were friendly and very accommodating and breakfast had great options. The room was very clean and well maintained with high end finishes. Only issue is there was no iron or steamer provided so if you need to get your clothes ironed, you would need to use paid hotel service. Overall, an exceptional hotel that I would book again.