Factoria Mall Tours and Activities

Staff was friendly but hotel is definitely suffering from old age pains? Only one elevator functioning, water refill in fitness center non functional, burned out lightbulbs, etc. Main question for me arose because I was feeling poorly and ordered some Zicam from Amazon, which was delivered within two hours to the front desk but no one at the front desk bothered to phone my room to let me know. If not for a later email from Amazon with proof of delivery we might never have known it had arrived. I did not expect them to deliver it to our room, but the phone had a red light which would have been helpful.

I have only positive things to say about this hotel. All the staff were absolutely amazing. The room was as advertised, and the hotel design was absolutely gorgeous.

Great location and excellent dining options on the 16th floor.