Evergreen Vacation Packages

The hotel was comfortable but the furniture felt a bit outdated but it's clean. One issue I had was with the washer and dryer—the machine washed properly, but it didn’t dry the clothes well, which was inconvenient. The highlight of this hotel is definitely the pool, it’s beautiful and well-maintained. I mainly chose this hotel for the pool and water park, which were great. However, I was disappointed that there is an additional $25 fee per person to access the water park, and this was not clearly mentioned during the reservation process. Inside the hotel, especially at the front desk area, the atmosphere was excellent. They offer entertainment for kids, including games and a small cinema, which is a big plus for families. The service overall was very good, and I appreciated the complimentary popcorn—they were a nice touch. The restaurant was good, but one downside is that there are no breakfast options available. There is only a Starbucks on-site, and they do not accept cash, which may be inconvenient for some guests. Overall, the hotel has some great amenities, especially for families, but there are a few areas that could be improved, particularly in transparency about extra fees and updating the furniture.

The shower was broken which made it very stressful after a long day traveling. We eventually got it to work but the next day it didn’t work at all and the entire shower handle came off when we tried to make it work. When we called it in, we were not told clear info about when the repair people would come. I asked if I could get a new room because I had just come from the beach and was standing and waiting in sandy clothes. We were denied this request and had to wait for the repairmen. The eventually came and fixed the shower but the handle was still difficult to pull open. Other than that the villas are great, they have cutlery , plates , cups etc for use and dish soap . They had this weird washer dryer combo… but it was more like a steamer … took 3 hrs and my clothes did not feel clean … it still had slight body odor . I hand washed my swimsuit and tried to dry it in there for 2 hrs but it did not dry…. idk .. maybe i was using it wrong but it was not helpful for me

Would book this location again! Renovated king suite and full kitchen was wonderful.

The staff were really nice, attentive respectful. We had a great view wonderful the rooms were excellent comfortable beds. The place felt safe nothing weird the security was on point. The shampoo and soap you’re provided did suck a bit compared to many other places I have stayed at. But it’s okay . We did stay two nights and room service didn't stop by to clean or change sheets but not a deal breaker for us. The outdoor pool and jacuzzi were nice.

This was our first stay here and it was wonderful. We had a ground level 1 bedroom next to one of the 4 pools. Our room came with a pull out couch, queen or king bed, washer + dryer and kitchen and patio. Everything we could ever need. Lots of towels which we washed when needed. We used the heated pools most. The hotel is close to alot of stores ect. We would deff stay again it was very clean, updated and lots of pools for the kids.