Esmond Vacation Packages

My introduction to this hotel came through social media platforms TikTok and Instagram, where promotional videos showcased its attractive features. This led us to book a stay. Upon entering the lobby, I was impressed by its chic decor and beautiful interior design. However, the hallways leading to the rooms were marred by a strong smell of marijuana, which detracted from the overall experience. Although the rooms were visually appealing, they lacked depth, and several issues arose, including a bathroom door that would not close and a sink with slow drainage. The bedsheet also kept coming off, despite housekeeping services. When inquiring about checkout time and a possible extension, I received conflicting information from the staff. Initially, I was informed that the latest checkout time was 11:30 AM, whereas a subsequent inquiry revealed that the complimentary extension was actually until 12 PM. This discrepancy raised questions about the staff's consistency and willingness to accommodate guests. Moreover, the absence of ice machines on the floors and the need to visit the main floor to obtain ice, which was then provided by the staff, struck me as unusual. We will not be staying here again.

Completely loved our stay. Probably the best hotel in all Chicago. Amenities are great and the staff are even better.

My girlfriend and I had an awesome time enjoying the space for a fun girls night out. Would recommend to anyone!

We stayed at the Viceroy Chicago last night and had a wonderful experience. The hotel is stylish, comfortable, and feels thoughtfully designed in every detail. The staff was warm and welcoming from the moment we arrived, and the service throughout our stay was excellent. Our room was spotless with a great layout, and the overall atmosphere of the hotel made it easy to relax and enjoy the night. A really lovely stay—highly recommend.

Breakfast was good. Separate bedroom and living room. Kitchen with stove and basic utensils with dishwasher. Renovation of the property is in progress hope to see some improved quality of beds and stove with increased in-premise Parking slots for all guests. Overall had a pleasant stay.