Erlands Point-Kitsap Lake Vacation Packages

Room was clean, no smell:)

- front desk staff was awesome

We had a wonderful time at the Lotte Hotel, great food and beautiful rooms. We will definitely come back next time we are in Seattle.

Not impressed with the service for a 5 star hotel!!! Stayed at the this property the night of 6/19 for our wedding anniversary. We arrived at the hotel a little after 4pm to check in and was told our room was not ready and they were waiting for a final inspection. Was told to wait in the lobby for 10 mins and our room would be ready. After 10 minutes, room was still not ready and then was told it would be another 10 minutes. MANY others were also waiting for their rooms. This is simply unacceptable to arrive after the check in time and rooms are not ready. Clearly there’s a service problem. There’s no way to get ice without asking the front desk. Called and requested ice from customer service/front desk. Waited and waited and finally just went to the lobby to get ice myself. Once again, service is lacking and there’s clearly no sense of urgency with any of the staff. One of the elevators didn’t seem to be working and it took FOREVER to use the only operable elevator. It took so long we finally took the stairs down and ended up having to go through the kitchen to exit the building. NOT AT ALL the experience I was expecting from this class of hotel. Do better 1 hotel.

The staff were very friendly and took a genuine interest in the customer’s well being. The food was top notch and the room very comfortable. Also loved the decor and the way the public places and rooms were decorated. Beautiful bathroom. Everything was thought of and provided for to make the customer as comfortable as possible. Thank you!