Elma Vacation Packages

the room was nice and quiet. Everything you needed was in the room its to bad that there is not an ice machine on the third floor. when we arrived at 5pm there was a basketball team before us. I went to the front counter and the gentleman at the desk did not even greet me. I was busy on the computer and I found out after I had stood there for 3-5 minutes that he was waiting for a guest to return with his ID. I feel that he should have taken my ID while the other guest was out looking for his ID. but he never suggested that. Then the guest arrived and registered and then I learned that the whole team still had to provide ID and other necessary requirements for their stay. I finally said will it be better if we just returned later and he finally looked at me and said that was my choice so I left. We checked in 2 hours later and the staff member still was rattled from everything that he encountered prior to our arrival. I know how hard it is when only one person was available to handle all the check ins because of teams arriving. It was Friday and only one member of the staff was there and that is not acceptable. This morning when I checked out again the red hair staff member was rude saying she was to busy to help me. The other staff member was busy with a client. Again I left and returned 45 minutes later after breakfast. THen she was polite to me but it was the other young staff that served me We like coming to this Canad but the staff we not friendly

Location is convenient for what we wanted to do

I liked the restaurants, court yard and pool area. Location was perfect to visit the Thermëa spa.

Seemed like a decent place for the price. The room smelled like wet dog but other than that, good location, easy parking, plenty of shopping nearby.

Enjoyed the stay. Very clean and quiet.