West Hawk Lake Vacation Packages

Everything was alright

In the last year we have stayed at the Humphry Inn several times for medical appointments. We travel 6 hours to Winnipeg. My mom requires a comfortable chair to sleep in. The rooms usually have high backed comfortable chairs. This is why we stay there. Upon arrival 10:30 pm, we noticed the chair in our room had been switched out for a low back barrel chair. I asked to switch rooms to ensure my mom would have somewhere suitable to rest. The gentleman working the desk appeared extremely annoyed with my request. He reported that all chairs had been switched out 4-5 months ago. I asked him to please look as we had been there in March and were happy. After checking 3 rooms we finally found a room with a chair that would accommodate. If you work in the service industry and don’t want to be pleasant or provide a friendly service, maybe it’s not for you. When travelling that far for stressful appointments, we don’t appreciate staff that are annoyed with us.

Everything was fine with the room and service. In the morning when showering the water shut off? Was told city was doing work. Out of their control but very inconvenient. Would have been nice to have a warning of shut off!!

Staff were wonderful, very helpful and kind. Buffet breakfast was pleantyful, hot and tasty with a good variety of both hot and cold options.

The room was quite humid and damp. (Could be that it's because our room was by the pool?) But that made the comfort level of the room quite poor. The bed (King size and sofa bed) were way too soft and offered no support. Our whole family had a terrible sleep. Also check in time is at 4pm. We arrived after 4 and were still asked to wait as the room wasn't ready yet. It was only a 5 minute wait but at that point it was quarter to 5. We also had breakfast at Aaltos. We were too early for the buffet but that was totally ok for us to order off menu. We weren't told about the 8.99 breakfast special though and ended up paying way more then what we needed to had we known. Staff was really great all across the board here, but I wouldn't recommend a stay as things need alot of updating. Not even for esthetic purposes but for comfort itself. Bathroom was also so small.