El Sereno Vacation Packages

The check in experience. You talk to a person over a video link in the lobby and she spoke very broken English and the audio was very loud and very garbled. When we we finally able to complete check in after 4 attempts we were told that we had to take the elevator from the lobby to the second floor and then carry our two very large suitcases down a flight of stairs to get to our room, on the first floor...our room that was 10 feet from the lobby. Yes, elevator to second floor, down stairs to the second floor. The room was sparse, bare cement floor, tv mounted on the wall beside the bed so you couldn't really watch it. A window that looked out to a block wall, 2 feet beyond the window. None of this is an exageration. I would never stay at this location again.

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

The staff was rude

It was beautiful, very clean and very quiet. The staff was amazing. I will definitely come back.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.