El Rincón Vacation Packages

The rooms were clean but in need of an upgrade. Bathroom in need of upgrade - bath was very plastic feeling and shower rather feeble. The staff were excellent, they went above and beyond for us as we were celebrating a 21st Birthday while there. Had a sea view. Food choices were good although sometimes the food was lukewarm. I did notice some people microwave their food. Entertainment was good, something for everyone during the day and at night too - Entertainment team were very good Hotel is family friendly Overall had a lovely week away

The rooms were well designed and clean but we found the pillows really uncomfortable. Around the outside sun-bed area, the hotel staff decided to steam clean the beds for an hour which was noisy and annoying, I came on holiday to get away from the sound of a vacuum! The food selection was good but we found it luke warm, a microwave would be good so you could heat up the buffet food, lastly the orange juice was fake, I would of expected real orange juice in Spain also a coffee machine to offer a range of coffee would of been nice. The hotel has not much around it, but the local bus is reasonably priced and very reliable. The staff were very friendly and helpful.

The room was great, spacious, excellent shower and bath. The balcony was huge. The resort was definitely very family friendly. Kids club was very good

You will be staying in a section of a large resort. Your room may well be in amongst the all-inclusive families. Not an issue for us but if you are expecting exclusive adults only, then this is not the place for you. If you are expecting 5 star luxury, then this is not it. Don't spend money on a "premium/luxury" sunbed, the system felt like a scam, the service was terrible. We enjoyed sitting in the sun, we enjoyed breakfast and our room but anything app or service related ended up being met with impending dread. We were called many times by the manager to check we were ok after we wrote a complaint but it was all very awkward. We ended up ordering food for delivery from a place in the next village on two nights, the best food we had all week! They commented to us how bland the food was in the hotel without any prompting from us so it obviously has a reputation. I would suggest staying somewhere smaller that cares about the customer experience more.

Overall great experience. Hotel is quite beautiful and maintained. Staff were amazing! From the bartenders; (TB, Ramon, Johnathon, Valentino, Jesus), to wait staff; ( Jose, Millie, Elena, and so many more), and the hostess Nathalie Concierge Toni was very informative and helpful We found the Mosaic Restaurant food to be very monotonous as the main Buffett. As we booked all inclusive package, we were still limited to the other restaurants and premium beverages. Our beautiful oceanfront one bedroom suite was stunning and clean. The distance to the beach was a disappointment but they did have a shuttle service once a day As a final note, we would have preferred to have had more access to the other restaurants despite purchasing the all inclusive package with upgrades