El Pinar Vacation Packages

The rooms are dated and furnitures are old. The balcony was not clean. The shower was loose and did not work straight. The hotel is next to a freeway and you need a car to get to anything or anywhere. There is no bellboy or security at the lobby so anyone can show up at your room randomly and you have to take care of your luggage. Obviously short staffed. The worst part was that we stayed for the first night and music was blasting from next room at 5 am with people throwing and breaking glass. No response from the hotel until 6 AM. In the morning we went to the reception and asked if they can cancel the second night and give us a refund so we can go to another hotel. The manager I believe his name was Alejandro was extremely rude and he said no they can’t since we only have stayed one night. He did not apologize neither offered a room change or anything and was extremely rude. Nothing about this hotel is a 5 star and it should be advertised as a 3 star property. Respect yourself and your money and stay at a decent place for less. Not recommended at all.

Nice place well equipped good AC very happy. Comms good although did seem to involve registering with 4-5 different services. Would stay again for sure

Loved the hotel!

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!