El Matorral Vacation Packages

We stayed at this hotel expecting a 4-star experience, but unfortunately it fell well below our expectations. The biggest issue was the lack of air conditioning in the rooms. It was extremely hot, making it very difficult to sleep. When we raised this with reception, we were simply told to open the window, which only resulted in bugs coming into the room. We also spoke to other guests who said they were experiencing the same problem, so it clearly wasn’t an isolated issue. The rooms also lacked basic amenities such as bathrobes and slippers, which you would normally expect from a hotel of this standard. The beds were uncomfortable, and my mum experienced back pain during our stay. The hotel itself is in need of a complete refresh. The lobby looked dated, with old, mismatched sofas that certainly didn’t give the impression of a 4-star property. Housekeeping was also inconsistent, if we left our towels hanging up, they assumed we didn’t need any fresh ones and didn’t replace them. The food was acceptable, but it was very bland and often lacked flavour. The beach next to the hotel was disappointing. The sand was dark, sticky, and poorly maintained. Walking along the seafront, we passed what appeared to be a derelict building covered in graffiti, as well as a nearby camping area, which really detracted from the surroundings. The only real highlights were the swimming pool and the terrace attached to our room, which had a lovely view. Overall, we were disappointed.

Very Nice location, direct access to the Beach. All the staff is fantastic from the réception to the restaurant The restaurant is good, offers Nice variety of food, that is changed over days and every evening a différent main plat Rooms are large and in good condition, everything worked, the shower is enormous. Only improvement could be a slightly softer bed (it is 2m wide) Sea view if a must have if you start here

Fabulous Staff. Entertainment was excellent. Luca I think the guys name was, he really got the crowd going. Excellent location. Right next to the beach. Food was good.

I had an amazing time on my solo trip but I had no idea it was a German based resort. I booked Spain because I was travelling solo and Spanish is the language I speak but all of the leaflets and instructions were German. I managed of course as most staff had very good English/spanish. I would say the hotel is not suitable for anyone with any restrictions in their health. I’ve lost 30kg in the last year but still found all the stairs and hills, especially from the beach, quite tiring. One night I missed dinner due to being on a boat trip in the afternoon and I had nothing to eat besides some dry bread and the bar staff offered me some peanuts. I found it unusual that an all inclusive didn’t have anything substantial to eat available after 9pm. The last hotel I stayed in had a snack bar open till 12am, and there was nowhere outside of the hotel I could walk to for food. Besides these small issues, I had a wonderful time! Thank you