We arrived after a long day of travel around 10:30 pm to be greeted with dirty towels laying in the shower, dirty coffee cups in the coffee nook, ironing board still set up...basically the room had NOT been cleaned. There were no other rooms available so we HAD to take the room. We were given clean towels which we used as blankets since even though the beds were made, we could Not be sure that they had actually been cleaned. Over all a Very bad experience other than the front desk staff said they would contact Expedia who we had booked through a full refund....Now, we still need to get refunded from Expedia....Not a great experience