Standard Room, Multiple Beds

Reviews of Holiday Inn Express Edinburgh Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Edinburgh Airport, an IHG Hotel
101 Ingliston Road, Newbridge, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 456 out of 1006 reviews" "
Rating 8 - Good. 356 out of 1006 reviews" "
Rating 6 - Okay. 101 out of 1006 reviews" "
Rating 4 - Poor. 56 out of 1006 reviews" "
Rating 2 - Terrible. 37 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Darrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was mediocre and there were no other dining options within walking distance.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for the review, Darrin.We're sorry to hear that our menu wasn't to your taste.All the best,Diane

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly throughout our stay. The breakfast was really good with plenty of options. The small bar was also nice. The only downside was noise from airplanes taking off during the night as this hotel is very near the airport. However, we only noticed this in our first room when arriving in Edinburgh. We stayed there again the night before we left Edinburgh and didn't notice any noise in a different part of the building.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 18, 2024
Thanks for the review and feedback, Jonathan.We're pleased to hear that you appreciated our team's efforts.We're glad the inclusive breakfast was a highlight of your stay!All the very best,Diane

10/10 Excellent

binesh

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staffs are really friendly and polite.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review and feedback, Binesh.All the very best,Diane

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the bar were very friendly. Front desk was very helpful. Drivers on the shuttle bus were knowledgeable about connecting to Edinburgh transit.
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review!We're so pleased that you enjoyed your stay.All the very best,Diane

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 7, 2024
Thanks for the review!All the very best,Diane

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Early breakfast useful.
Stayed 1 night in Feb 2024
Response from HOM on Mar 4, 2024
Timothy, thanks for the amazing rating. We hope to welcome you back and All the best, Diane - Hotel Operations Manager.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 1, 2024
Thanks for the review and feedback, Andrew.All the best,Diane

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for the review, John.All the best,Diane

8/10 Good

Kevin, Alton

Business traveller
Liked: Cleanliness, staff & service
Staff and service good but spoilt by inconsiderate guest at 3.30am making excessive noise and doors shutting vibrating through walls.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 23, 2024
Thanks for the review and feedback, Kevin.We're pleased to hear that you found our team and service, good!Please know that our teams are available 24/7 throughout your stay so please don't hesitate to contact them.All the best,Diane

6/10 Okay

Abjan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 22, 2024
Thanks for the review!All the best,Diane

4/10 Poor

Jodie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was massively overpriced for what it was offering. The room was cold, dirty and had wallpaper peeling off the wall. The sink in the bathroom was unclean around the tap, the plug in the shower was loose and the milk was a month out of date. The room was freezing, we had to request another duvet for the night. The sofa bed was exceptional uncomfortable with metal poles sticking through. The evening food was over priced and not up to the same standard. The breakfast wasn't much better either. We wouldn't recommend it and won't be staying again especially if at that price.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
We appreciate your feedback, Jodie.We take cleanliness seriously and we will share your comments with the housekeeping team. We are concerned by your comments and would like you to reach out to us so we can discuss your experience. Please contact us via direct message with your contact details and we will be in touchAll the best, Diane -

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff and great service thank you.
Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on Jan 31, 2024
Thank you for the lovely review, Patricia!Our team aim to provide the best service possible and we're pleased to hear that was the case!All the very best,Diane

8/10 Good

Mohammed, East York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 23, 2024
Thanks for the review and feedback!All the best,Diane

6/10 Okay

Conner

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 9, 2024
Thanks for the review.All the best,Diane

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place, but lacked some essentials, like decent wiki (number 1), as well as an ATM machine and a vending machine
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Jan 9, 2024
Thank you for the review and feedback, Richard!We're pleased to hear that you found our location to be nice and quiet!All the best,Laura

2/10 Terrible

Rebecca

Travelled with family
Disliked: Amenities
Not kind or clean
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Feb 20, 2024
Thanks for your feedback.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes, Diane

2/10 Terrible

Walid

Stayed 1 night in Jan 2024
Response from HOM on Jan 8, 2024
Hi Walid, please drop us a message so we can discuss this. All the best, Diane - Hotel Operations Manager.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 29, 2024
Thanks for the review!All the best,Diane

10/10 Excellent

Sherie

Liked: Amenities
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 5/5 rating, Sherie. Safe travels and All the best, Diane - Hotel Operations Manager.

8/10 Good

Matthew

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great. Expedia were terrible - they didn't pass the booking to the hotel, so when I showed up, they didn't have a room for us! The poor staff had to scramble to find one. Poor show, Expedia.
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Matthew, thanks for your review of our hotel. Please drop us a message so we can discuss this. All the best, Diane - Hotel Operations Manager.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Straightforward airport hotel with very friendly front desk staff. Simple breakfast included in the price.
Stayed 1 night in Dec 2023
Response from HOM on Jan 2, 2024
Thanks for the 5/5 rating, Robert. Safe travels and All the best, Diane - Hotel Operations Manager.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff room clean
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 19, 2023
Thank you for the review and feedback!It's great to hear that you found our team to be excellent and your room to be clean!All the best,Laura

10/10 Excellent

Mary, Silsbee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. My room was clean and comfortable, and the hotel was withing walking distance to the tram station and car rental return. I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 18, 2023
Thank you for the review and feedback, Mary!We really appreciate it and are so pleased to hear that you found our location, a great place to stay!We hope to be able to welcome you back with us again soon.All the best,Laura

8/10 Good

Jennifer, Durango

Liked: Cleanliness, property conditions & facilities
Breakfast was terrific…they know who their customers are (early flights out of EDI). Was surprised to be charged for the shuttle thus the 3 stars on transportation. A bit noisy.
Stayed 1 night in Nov 2023
Response from - Hotel Operations Manager on Dec 15, 2023
Thanks for your review, Jennifer.Best wishes, Laura

10/10 Excellent

Nisreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 14, 2023
Thanks for your review, Nisreen.We really appreciate it!All the bestLaura

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were very friendly and helpful, everything was spotless, service in restaurant was great.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thank you for your review.We really appreciate it and are so glad to see that you had an amazing time whilst here!All the best,Laura

10/10 Excellent

Gillian

Travelled with family
Great hotel and staff very friendly
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 11, 2023
Thank you for the review and feedback, Gillian! We're so pleased you had a lovely stay here!All the very best,Laura

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for the Airport
The hotel is in close proximity to the airport and secure car parking and is served by a continuously running bus service to the airport which is very convenient. The room we received was clean but had a damp smell so we reported it to reception when we checked out. Lots of options at the included breakfast buffet. This is our 4th stay within 18 months and the dampness smell was the first issue we’ve had there. Would definitely stay again in the future.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 11, 2023
Thanks for the review, Lynn!We're so pleased to hear that you enjoyed your stay with us and loved our location!It's great to hear your repeating guests and thank you for pointing out this slight issue to our team so they can tackle it!We hope to welcome you back once again soon,All the best,Laura

8/10 Good

Sarah

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 11, 2023
Thank you for your review, Sarah!We really appreciate you taking the time to do so!All the best,Laura

10/10 Excellent

Rodney

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wow! What an amazing experience!!! The staff at this hotel were so thoughtful, attentive and friendly! The food at their bar/restaurant was tastier and more affordable than I expected. The room that my family and I stayed in was HUGE (even by American standards) and clean. The food service staff offered to help me take trays of food up to my room and were so sweet.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 30, 2023
Wow, Rodney! What an amazing review!We're so pleased that our team made your stay that much better!It's great to hear you found our cleanliness to be top-tier.All the very best,laura

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 21, 2023
Thanks for the review, John!All the best,Laura

10/10 Excellent

Agnieszka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, big rooms,
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
Thank you very much for the review and feedback, we really appreciate it and hope to be able to welcome you back with us again soon!All the best,Laura

10/10 Excellent

Zillur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 2 nights at this hotel and I had a really pleasant stay. The staff were nice and friendly and everything was easily accessible.
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 24, 2023
Zillur,Thank you for your review and feedback.We're so glad to hear that you had a great time with us and we hope to be able to welcome you again soon.All the best,Laura

2/10 Terrible

Sandi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived after a long day of travel around 10:30 pm to be greeted with dirty towels laying in the shower, dirty coffee cups in the coffee nook, ironing board still set up...basically the room had NOT been cleaned. There were no other rooms available so we HAD to take the room. We were given clean towels which we used as blankets since even though the beds were made, we could Not be sure that they had actually been cleaned. Over all a Very bad experience other than the front desk staff said they would contact Expedia who we had booked through a full refund....Now, we still need to get refunded from Expedia....Not a great experience
Stayed 1 night in Jul 2023
Response from Hotel Operations Manager on Dec 15, 2023
Sandi, thanks for the recommendation.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. Best wishes, Lynsey -

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 22, 2023
Thank you for the review, SteveWe really appreciate it.All the best,Laura

8/10 Good

Janette, Montreal

Liked: Cleanliness, staff & service
Disliked: Amenities
I would have liked to be able to have an alarm call. I found it difficult to raise the room temperature except on hoist. After it boosted it returned to the original temperature which I could not change although the instructions were there.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 16, 2023
Janette,Thank you for your review and feedback.It's greatly appreciated.We will take note of this and check on it.All the best,Laura

10/10 Excellent

Christy

Liked: Cleanliness, amenities
Room was spacious & for an early morning departure, they had a decent breakfast.
Stayed 1 night in Nov 2023
Response from HOM on Nov 14, 2023
Wow, 5-stars! Thanks so much, Christy. We appreciate the feedback and hope to see you again. All the best, Laura - Hotel Operations Manager.

8/10 Good

Graham, Campbell River

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Poor performance from dining room staff. Part of our party seven one hour later than the rest. They were the first to order!
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 10, 2023
Thank you for your review,It's unfortunate to hear about your situation during your dinner service, we shall pass it on to the team to help with further improvements.All the best,Laura

10/10 Excellent

Lyla

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 1, 2023
Thanks for your review, Lyla.We really appreciate it and hope to be able to welcome you back with us again soon.All the best,Laura

10/10 Excellent

Hailey

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Dec 1, 2023
Thanks for your review, Hailey.We really appreciate it and hope to be able to welcome you back with us again soon.All the best,Laura

2/10 Terrible

Helen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 7, 2023
Thank you for the reviewWe really appreciate it!All the best, Laura

8/10 Good

Deborrah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Our stay at the hotel was very comfortable. Staff were very welcoming and friendly. Our daughters stayed in another room but had issues with lights and heating. Breakfast was self service and catered for our families dietary needs.
Stayed 3 nights in Oct 2023
Response from HOM on Oct 31, 2023
Deborrah, thanks for your review of our hotel. We're glad you got a warm welcome from the team! We appreciate your feedback and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Catherine

Did what an airport hotel should do - efficient at all hours
Stayed 1 night in Oct 2023
Response from HOM on Oct 31, 2023
Thanks for the 5/5 rating, Catherine. Safe travels and All the best, Laura - Hotel Operations Manager.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Unfortunately we stayed for 3 nights which coincided with the TERMINAL V HALLOWEEN TRILOGY which was right next door to the hotel. Unbelievably loud music until the early hours. People shouting with drunken and disorderly behaviour. People throwing up and generally awful behaviour. A megaphone was used all night by the organisers with repeating messages. I’m just glad we are home now. Can’t believe we had to endure that the whole weekend. Even worse I can’t believe it was allowed to happen. A really disappointing weekend break away
Stayed 3 nights in Oct 2023
Response from HOM on Oct 31, 2023
Hi, thanks for your feedback. Please feel free to drop us a message so we can discuss this. All the best, Laura - Hotel Operations Manager.

8/10 Good

Keith

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stain on our comforter. A hole in a pillowcase and black mold on cieling of shower in room 136. I have pictures of above
Stayed 1 night in Oct 2023
Response from HOM on Oct 30, 2023
Keith, thanks for taking the time to leave a review. Please drop us a message so we can discuss this. All the best, Laura - Hotel Operations Manager.

6/10 Okay

Margaret

Travelled with family and small children
Room and staff good Noise extreme RAVE on and people going past room crying on 3:30 am No cooked breakfast until 6:30 am
Stayed 1 night in Oct 2023
Response from HOM on Oct 30, 2023
Margaret, thanks for your feedback. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Laura - Hotel Operations Manager.

8/10 Good

LYDIA

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Nov 21, 2023
Lydia,Thank you for the review and feedback. We really appreciate it.All the best,Laura

8/10 Good

H

Stayed 1 night in Oct 2023
Response from HOM on Oct 30, 2023
H, thanks for the amazing rating. All the best, Laura - Hotel Operations Manager.

10/10 Excellent

Derek

Travelled with pets
Liked: Amenities, property conditions & facilities
It was pet friendly. Staff were very helpful.
Stayed 1 night in Oct 2023
Response from HOM on Oct 30, 2023
Wow, 5-stars! Thanks so much, Derek. Safe travels and All the best, Laura - Hotel Operations Manager.

2/10 Terrible

Ashley

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 25, 2023
Thank you very much for the review, Ashley! We really appreciate it.