Indoor pool, sun loungers

Reviews of Best Western Plus Eau Claire Conference Center

2.5 out of 5
Best Western Plus Eau Claire Conference Center
3340 Mondovi Road, Eau Claire, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 475 out of 919 reviews" "
Rating 8 - Good. 320 out of 919 reviews" "
Rating 6 - Okay. 68 out of 919 reviews" "
Rating 4 - Poor. 37 out of 919 reviews" "
Rating 2 - Terrible. 19 out of 919 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool
Stayed 2 nights in Mar 2024

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Property was clean and very safe. Kids loved the pool area-very well lit and nice chairs to relax. Breakfast was great. Would definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Feb 2024

10/10 Excellent

Erika, Azusa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good but the mattresses weren’t very comfortable.
Stayed 3 nights in Feb 2024

10/10 Excellent

James, Morinville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a nice relaxing night after a long drive.
Stayed 1 night in Feb 2024

10/10 Excellent

Annie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was great from the clean rooms to the delicious breakfast!
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and super clean room! The attendant for the free breakfast was amazing! Super helpful and attentive. Great variety of food as well! Love this place!
Stayed 1 night in Feb 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Ivo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Ivo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff is very nice and showed that they care about their customers! Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gregory

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Barbara, Sherwood Park

Travelled with partner
Disliked: Amenities
The elevator was filthy dirty with a horrible smell. They stated breakfast was included and was open between 5:30 am and 6:00 am. We went to breakfast at 6:30 am but there was nothing other than toast and waffles. We asked the desk clerk and he said the roads are bad so I don’t know when breakfast will arrive! Would not consider this hotel again.
Stayed 1 night in Nov 2023

8/10 Good

carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was good. Not many restaurnants nearby
Stayed 2 nights in Nov 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating and helpful
Stayed 1 night in Nov 2023

4/10 Poor

Marey

Business traveller
I’ve always liked this property and usually stay here. Unfortunately the Internet Service was out dated and non existent during my stay. Very unfortunate as I will no longer be coming here as I need to have a reliable internet connection for my business.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023

8/10 Good

Jan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kay on Nov 23, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Chelsea

Had a nice stay other than the pool being closed for maintenance. Families book hotels for the pool.
Stayed 1 night in Nov 2023
Response from Kay on Nov 18, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

shari, shakpee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hottub works
Stayed 1 night in Nov 2023
Response from Kay on Nov 18, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room.
Stayed 1 night in Nov 2023
Response from Kay on Nov 18, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kay on Nov 18, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dylan, GM on Oct 17, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Deena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great…breakfast was lovely and the people working were so helpful. It was great to sit in the hot tub at the end of a long chilly day and then head to the bar and relax. Nice location and great amenities.
Stayed 2 nights in Oct 2023
Response from Dylan, GM on Oct 10, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Ken

Travelled with family
Clean hotel and friendly staff. Great location
Stayed 2 nights in Sep 2023
Response from Dylan, GM on Oct 2, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and fabulous breakfast
Stayed 1 night in Sep 2023
Response from Dylan, GM on Sep 28, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

6/10 Okay

anthony

Travelled with family
Disliked: Cleanliness, staff & service
Disgusting bed and trying to hide it
Arrived at 7:30pm. Got the 2 rooms as we asked for. Being next to each other. Left to go get dinner and came back to swim. Went to bed, and found that the one bed under the comforter was soaked in beer. The sheets were soaked down to the mattress. Now I found why the heavy smell of cleaner. Absolutely disgusting. Now I need a new room and that room has the poorest water pressure. Rm215 Won't stay there again.
Stayed 2 nights in Sep 2023
Response from Dylan, GM on Sep 26, 2023
Thank you so much for the review. We are sorry that things did not go as planned during your stay. I apologize that those things occurred during your stay. I hope this will not stay your opinion on Best Westerns and on staying with them in the future.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk manager really delivered wonderful customer service for us!
Stayed 1 night in Sep 2023
Response from Dylan, GM on Nov 2, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

6/10 Okay

Aaron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean and staff was great, but...
Stayed 1 night in Sep 2023
Response from Dylan, GM on Sep 14, 2023
Thank you so much for the review. We are sorry that things did not go as planned. We hope to give you a chance in the future!

4/10 Poor

Terry

Stayed 1 night in Sep 2023
Response from Dylan, GM on Sep 14, 2023
Thank you so much for the review. We are sorry that things did not go as planned. We hope to give you a chance in the future!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dylan, GM on Sep 7, 2023
Thank you for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dylan, GM on Sep 7, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

6/10 Okay

Daniel, Waunakee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dylan, GM on Sep 5, 2023
Thank you so much for the review. We are sorry things didn't turn out as planned during your stay but I hope you will choose to stay with Best Western in the future!

8/10 Good

Judith

Stayed 2 nights in Aug 2023
Response from Dylan, GM on Sep 25, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Goran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds and room were great. The bathroom shower needed work.
Stayed 1 night in Aug 2023
Response from Dylan, GM on Aug 31, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean!
Room was dirty and had bugs crawling on the bathroom walls and tub and bug excrement on the walls. Was not sure what kind of bugs they were and asked for a different/clean room. Next room was not much cleaner and had a musty odor. We will not be returning and do not recommend.
Stayed 1 night in Aug 2023
Response from Dylan, GM on Aug 30, 2023
Thank you so much for the review. We are sorry that you received an unclean room. I am so sorry that the second one wasn't much better. Hopefully you will still choose to stay with Best Western in the future! Have a great day!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Clean, large rooms. Convenient to restuarants and shopping.
Stayed 1 night in Aug 2023
Response from Dylan, GM on Aug 28, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and efficient check in
Stayed 1 night in Aug 2023
Response from Dylan, GM on Aug 21, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the very best place I have stayed at in years, Cleanliness, Fantastic hospitality from the Staff ( Jocelyn is a rare gem ) Best Western should acknowledge this one) breakfast was great, entire place very much felt like a home away from home. Thank you for the wonderful facility!
Stayed 4 nights in Aug 2023
Response from Dylan, GM on Aug 18, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice!
Stayed 1 night in Aug 2023
Response from Dylan, GM on Aug 14, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dylan, GM on Aug 8, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

4/10 Poor

Brandon

Travelled with family
Disliked: Staff & service, amenities
The room was pretty clean. The curtains would not come close to closing all the way so I had to close them with a hair clip. Our TV remote didn’t work and one of the electrical outlets beside one of the beds didn’t work. However, every front desk worker each of our 3 days was helpful and friendly. Breakfast was absurd. It’s posted that breakfast runs until 9:30 however all 3 days by 9:00 the biscuits, gravy, coffee, and breakfast meat ran out. Anyone that asked the attendant about refilling something was told the same - we’re out for today, sorry. Sometimes the attendant would end up bringing out a little more of something, but it would be a little bit of gravy but no biscuits. Nothing stayed refilled well. The yogurt machine was completely empty the last 2 days and the attendant told another guest yogurt hadn’t been ordered. The waffle batter machine ran out before 9:30 our first 2 days. The first 2 days I overheard people in the breakfast room talking about problems in their rooms too. One lady mentioned she was part of a group of people staying in several rooms and every room had a problem. The pool was cloudy and the surface of the water had that slimy look to it. We didn’t venture beyond sticking our legs in even though we booked the hotel because we wanted a pool. I will not be staying here again when we’re back to see family in the area nor will I recommend it.
Stayed 3 nights in Aug 2023
Response from Dylan, GM on Aug 8, 2023
Brandon,I am so sorry that things did not go as planned during your stay with us. We are working on these things and will be all prepared and ready to go. I hope you will consider giving us another chance in the future.

10/10 Excellent

Kayla

Liked: Property conditions & facilities
Very nice and taken care of
Stayed 2 nights in Jul 2023
Response from Dylan, GM on Aug 1, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Seena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dylan, GM on Aug 1, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Mayo hospital
Stayed 3 nights in Jul 2023
Response from Dylan, GM on Jul 31, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Lorrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dylan, GM on Jul 31, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dylan, GM on Jul 31, 2023
Thank you so much for the review. We are glad you enjoyed your stay and hope to see you again soon!