Forfaits vacances – Eastpointe

Excellent

Très bon hôtel, personnel sympa, chambre et lit très confortable. Facile pour parking

Propreté de la chambres (tapis, rideau et draps) n’était pas à la hauteur comme mes dernières visites.

We called ahead as requested to let the Inn know we would arrive after 9pm. The first call rang for about 3 minutes before someone answered, only to immediately hang up. We called back and eventually notified the staff. Upon arrival, we rang the doorbell twice and, despite there being a Ring camera, had to call before a drowsy desk clerk finally greeted us.Our room had several issues. The AC was not cooling, and when I called the front desk, I was told nothing could be done until maintenance arrived at 8am. I requested a fan and was hung up on. The next morning, I had to go to the front desk myself before someone addressed the issue. Thankfully, the daytime clerk immediately sent maintenance, and the technician was polite, helpful, and brought us a fan.During our two-night stay, our room was not serviced and we received no fresh towels. There was no mini fridge, the toilet did not flush properly, and the bathroom mirror actually fell onto my friend while she was getting ready for our concert. The bed also squeaked with the slightest movement, making it difficult to sleep comfortably. The only reason I'm not giving one star is because of the helpful daytime clerk and maintenance technician, who genuinely went out of their way to make our stay more comfortable.