East Renton Highlands Vacation Packages

What made the property really unique was the location. Super close to public transit and plenty of walkable shops, restaurants and public spaces. From day 1 the whole experience seemed off. The sheets had a significant hole and some dirt on them - noticeable as soon as we stepped into the room. While it was a king size bed, nothing else matched the description of the room. The other challenge was the TV that didn’t appear to use traditional cable or satellite. Most channels were not available and we used laptops to watch local news in the morning.

Great amenities for families at this property

Not impressed with the service for a 5 star hotel!!! Stayed at the this property the night of 6/19 for our wedding anniversary. We arrived at the hotel a little after 4pm to check in and was told our room was not ready and they were waiting for a final inspection. Was told to wait in the lobby for 10 mins and our room would be ready. After 10 minutes, room was still not ready and then was told it would be another 10 minutes. MANY others were also waiting for their rooms. This is simply unacceptable to arrive after the check in time and rooms are not ready. Clearly there’s a service problem. There’s no way to get ice without asking the front desk. Called and requested ice from customer service/front desk. Waited and waited and finally just went to the lobby to get ice myself. Once again, service is lacking and there’s clearly no sense of urgency with any of the staff. One of the elevators didn’t seem to be working and it took FOREVER to use the only operable elevator. It took so long we finally took the stairs down and ended up having to go through the kitchen to exit the building. NOT AT ALL the experience I was expecting from this class of hotel. Do better 1 hotel.

Felt a bit unsafe in the location. Didn’t realize it was across from the new LV strip. Wonderful hotel- just on the wrong side of highway