East Grand Rapids Vacation Packages

The room needs a refresh. Wallpaper in bathroom damaged from water.

The front desk today at check out was very rude and unhelpful. We requested the car that we valet the night before and she didn’t inform us that the valet was not available at that time. When we arrived at the front desk to check out the car was not ready and she told us that we will have to go and get the car. She did not offer and refund for the valet until I asked her. After few minutes someone from the valet arrived and told us that he can go and get the car. From the moment I requested the car until the car arrived at the front door, it took 30 minutes. The lady at the front desk told me that it usually takes that long early in the morning and because someone came to get to the car, she won’t give us a refund. We were late at my daughter’s competition because if that incident

The property was very clean with lots of options for food in the area. The laundry facility was a big bonus as well. Good shopping was also close by. The breakfast was good,but would like an option for bacon or sausage, otherwise it was hot and good flavor.

The room was clean and staff were professional