East Chicago Vacation Packages

This is a gem. The staff were caring, welcoming and accommodating. The property is at a perfect location with many eating and shopping options. The bus stop was feet away and access to the metro a couple blocks away. Breakfast was great; it had a great selection of food. Negative: I tried modifying my reservation a couple weeks prior my stay, after noticing a mistake made at the time of booking. However, I was unable to reach anyone at tye hotel, over the phone. Later, I was told by the site I booked my stay, that the hotel denied the request. I will definitely go back to this hotel!

I enjoyed this property and the view is top notch

Breakfast was fresh, parking was easy, stay was amazing!! Will definitely be staying again!

The staff were wonderful, the room was beautiful, and the location was fantastic. I really wanted to love this hotel. Unfortunately, two issues made for a difficult stay. The noise was severe. Despite being listed as soundproof, our junior suite on the 10th floor was incredibly loud. We’ve stayed in many major cities (and lived in some). But have not experienced this level of disruption from sirens, car alarms, horns, and blasting music from passersby all night. The blackout curtains are thin and don't reach the floor, offering little sound buffering. This is a far cry from the double-glazed windows and heavy drapes you'd expect from a hotel marketing itself as soundproof. The motion-sensor system controlling all lights and HVAC was also a safety concern. If you're still for too long (say, soaking in the bathtub), the entire room goes pitch black. Even the bathroom night light turns off on a timer. We asked the staff to disable this, and they said they did, but the problem persisted. For the price of a 5-star hotel, these issues brought the experience down to a 3-star stay. It's a shame, because so much else was genuinely excellent. We’d return, but only if these issues are addressed.

Excellent room and facilities. Helpfull staff and amazing locstion.