Chalets in Douglas County

"3 out of 4 elevators broken during weekend (april25/26) of Bruno Mars concert. Had to spend an hour waiting for the elevator up to our room to get ready and an hour to go back up after the concert. Stairs were blocked off an hallways locked so you couldn't get up by walking. Will be disputing credit card charges. Not only was this irritating but a fire hazard."

"The elevators were not working properly. There were two and only one was working. You had an employee operating the one elevator. Then when trying to get out of the parking lot with your key card they were not operating properly. We had to press the call button to alert someone to lift the arm. To get back in the parking lot we had to back up and have someone press the button and the out arm went up for us to enter."

"No hot water."

"Hotel was ok not really what I expected and the rooftop lounge wasn’t open"

"Good breakfast"

"I did not like that room service did not come to clean my room during my stay. I was only provided a plastic bag with towels and wash cloths that were left outside on the door handle."

"Shower door was still dirty. Neighbor blasted music half the night"

"The hotel was very crowded and hard to navigate throughout the common areas. Extra-long waits for the elevators. The staff was very rude and seemed overwhelmed and understaffed, given the volume of guests. Our room keypad was malfunctioning, and we got locked out every time we left the room. Due to the large number of guests, we had to wait 20-30 minutes each time to get into our room. We were not provided the complimentary three-hour parking as listed on the website and had to carry our luggage two blocks to the hotel. The room was clean for the most part, but we found pills on the bathroom floor and in different areas of the room. I would not be staying at this property in the future, as our family vacation wasn't the best due to this hotel, and we were delayed and late for events because we had to stand in line for an extended period to gain access to our room."

"A little rundown, and very crowded, but overall experience was great. Staff was really nice and super attentive!"