Diamond Vacation Packages

The facilities are clean and in good working order. There was parking on-site. The location is close to many restaurants and shops.

Unfortunately my family's five day stay was a terrible experience. The hotel is very run down and poorly maintained. And there were issues from the time we arrived. The biggest problem was mosquitoes in and outside our room. I complained to the young receptionist and her first response was very disappointing. I was told that there were some "very important people" including judges expected to arrive and we might not be able to switch rooms. Advice to the young lady: never make a guest feel like they're not important!!!!!! At that point, I called around and found another place to stay so we were prepared to check out. After I told the receptionist we'll be leaving is when she actually started trying to move us. We were moved to the "penthouse suite" which was essentially a larger room with no mosquitoes. Still poorly maintained, fridge didn't work, and the door around the lock is close to breaking off. We stayed but problems continued: Horrible breakfast. Birds were sometimes pecking at the food. So we chose not to eat certain things. Lunch and dinner was excellent though. On the last day, water and electricity went out. They returned after about 20 minutes but then water went again that evening. I went to the same receptionist and told her about the water. Also let her know water went that morning. She told me I should've let them know in the morning and they would've fixed it. Again, young lady, NEVER MAKE A GUEST FEEL AS THOUGH THEY ARE WRONG!!!

The rooms are spacious, clean and well-kept. The bathroom needs an extractor fan. What I didn't particularly like is the pay by the hour rooms within the same compound. That created a rather negative visual for me. Better signage would also help hotel guests to not head in that direction first and be put off. I very quickly considered abandoning my reservation because of this. Nevertheless, I enjoyed my stay as a hotel guest. I really enjoyed interacting with Dianne from the restaurant and bar. She has great energy!

The villa with a view of the sea was just incredible ! Thank you for this experience, I'll be back !